Job Summary

　　Uniform Specialist is responsible for understanding, maintaining, and improving the Uniform Service Program on Campus and ensuring the compliance with Company policies and procedures.  Their responsibilities include greeting clients and answering inquiries, locating products, offering recommendations and promotions, and processing payments. They may also address issues or concerns, resolving them promptly and professionally.

　　Essential Functions

　　Campus Employee Uniform Program 

　　Cooperation with BYU Departments to ensure proper understanding of the Uniform Program and helping new employees through the process.  Collection of uniforms from employees leaving the company.

　　Analyzing and resolving quality and service problems.

　　Coordinating daily uniform service and maintaining stock of all uniforms/supplies, etc. 

　　Keeping uniform storage and uniforms clean, tidy and efficiently organized.

　　Work with internal systems (Spot, R-base, online stores, etc.)

　　Develop and maintain internal documentation for BYU Uniform Program in compliance with general Campus policies and supporting business needs that vary from department to department. 

　　Communication with Production Services Fleet Manager of all delivery/pick up needs.

　　Performing other duties, as asked by Laundry Managers, which are related to this position and which meet the qualifications

　　Retail Sales 

　　Maintain high levels of customer service through constant communication and training of front-counter student employees. Teach and model effective customer service skills as you complete returns or exchanges, answer questions about products, and create a positive customer experience.

　　Understand and communicate customer needs, timelines, and priorities for each retail linen.

　　Maintain a clean and organized front-counter with expectations clearly communicated to employees. 

　　Improve processes and communications between customers, retail and industrial operations. 

　　Support for Laundry General Manager 

　　                Provides operation support as needed

　　Assist Laundry Managers in any tasks where needed.                                                                                              Laundry Uniform Program Liaison. 

　　May perform other duties as assigned

　　Education/Experience

　　* Minimum education/experience required:* 

　　               Education:                                                                                                                                                 

　　              Years of experience: 1 Year experience in a supervisor role, Microsoft Office, Customer Service

　　*               Preferred:*

　　              Education: Same proficiencies as above &32 year experience in Supervision / Customer Service. 

　　   Skills, abilities, knowledge, licenses, certifications (please indicate whether ¿required¿ or ¿preferred¿):

　　                Required:

　　Strong customer service orientationStrong sense of accountability/ownershipHigh degree of organization and productivityDriver's LicenseMust have interpersonal skills and knowledge of hospitality standards required to interact with guests, clients and employees.Must be able to multi-task and track all uniform orders in progress.Must take the lead in directing, organizing and prioritizing retail linens.Must have knowledge in English language skills to be able to read, write and communicate effectively.Ability to be creativeAbility to work with deadlinesAbility to take direction and work calmly under pressureAbility to work in a TEAM environmentEmployee Class: 3/4 Time (28 hour)

　　Work Location: Provo Campus

　　Environment: Periodic exposure to unfavorable conditions. Need to be in variable temperatures or wet environments, etc.

　　Physical Exam Required: Y

　　Physical Exa Details: Handling freight up to 50 lbs. 

　　Receiving and stocking 

　　Handling product for production 

　　Using step stools and/or ladders

　　Desired Start Date: As soon as possible

　　Job Close Date: Open Until Filled

　　Pay Level: 48

　　Approximate Starting Salary: $19.25 - $25.00

　　Documents Required at time of Application:

　　Required: ResumeOptional: Cover Letter, Letter of Recommendation 1

　　Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

　　Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

　　Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!