Overview

　　Underwriting Services Representative

　　Location: Wilkes-Barre, PA

　　Berkshire Hathaway GUARD offers a collaborative company culture with outstanding benefits and competitive compensation. Our organization is expanding throughout the United States, and we're looking for talented individuals to join our team and establish a rewarding career with us.

　　Our success is founded on our strong reputation, and we have received an A+ "Superior" grade by the leading independent insurance rating organization. Backed by our ultimate parent company, Berkshire Hathaway Inc., our brand is founded upon trust, service, and innovation. If you're looking for an employer with integrity and flexibility, keep reading to learn about our benefits and job openings.

　　Benefits:

　　Generous vacation and sick timeClosed on all major holidaysHybrid work schedule: Three days in the office, two days from homeHealthcare benefits begin on your first day of employment401K with company match and profit sharingTuition reimbursement after six months of employmentDiscover opportunities to advance your careerBe part of Berkshire Hathaway Inc., one of the world's most admired companiesResponsibilities

　　The Underwriting Services Representative is responsible for communicating over the phone and via webchat with agents regarding policy specific questions and processing policy changes from these channels of communication.  

　　Answer agent's questions and process policy changes within your authority, while on the phone or chatting with an agentIdentify quickly when approval is needed from the Service Center Underwriting Consultant or when to direct to the Underwriting UnitHave a good understanding of GUARD's Underwriting AppetiteUtilize the Department One Note Procedure ManualUtilize GUARD Insurance Group System Software, Internet and Agency Service Center to answer the call or chatQualifications

　　Excellent oral and written communication skillsAttention to detail and accuracy are essential for this roleProficient use of a computerFlexible with work hours, as this team operates between 8:00 a.m. -- 7:30 p.m. EST, Monday through FridayMinimum of a high school diploma and previous customer service experience required