UC/VoIP Technician II Washington, DC · Information Technology Apply Now

　　Job Summary:

　　IT Veterans is currently seeking a UC/VoIP Technician II to join our team. You must have an active TS/SCI clearance with the ability to gain and maintain a CI poly.

　　Job Details:

　　Manager VTC scheduling and provide live event support

　　Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices

　　Operate and manage equipment for presentations, sound, lighting and audio/video conferencing

　　Create and manage user accounts

　　Develop SOP's for utilization of conference center equipment

　　Escalate IT issues to Tier III when needed

　　Provide workstation (thick and thin client), VoIP device, and voice and video conference support

　　Manage hardware in all stages including unpacking and setup of end user devices

　　Resolve IT incidents from cradle to grave, working closely with engineering teams and other contractor stakeholders when IT issues require Tier III escalation or have external dependencies

　　Install application software on end-user device workstations via scripted install packages

　　Inventory management of UC deployed software and end user devices

　　Provide user education and training in basic hardware and software functions

　　Create and maintain documentation and SOPs to train new employees

　　Use ServiceNow-based ticketing database to track, update, and close break/fix incident tickets and fulfill new requests

　　Identify and execute process improvements and other enhancements that improve operational efficiency

　　Requirements:

　　Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree

　　Minimum of four (4) years of relevant experience in addition to education level

　　Must possess current DoD 8570 IAT II or IAM II certification

　　Experience working in a DoD or IC environment desired

　　Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph

　　At IT Veterans LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success.