Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00038940You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section

　　This position is eligible for regular telecommuting (remote work);and#8239;however, the selected candidate must reside within a 1-hr commute of one of the departments 16 Regional Service Centers.This position may be eligible for telecommuting after the candidate completes an initial probationary period.(Subject to Change)GENERAL DESCRIPTIONTo apply for this position, complete an online application through the Applicant Career SectionorWorkInTexas. TxDMV does not accept paper applications.Applicants who require accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview.Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect, and advance the citizens and industries in the state with quality motor vehicle-related services. We are a dynamic state agency dedicated to customer service, consumer protection, and the success of motor vehicle-related industries.Provides complex (senior-level) consultative services and technical assistance for the Texas Department of Motor Vehicles (TxDMV), Vehicle Titles and Registration (VTR) Division and reports to the Strategy Development Analytics Section Manager. Work involves planning, developing, and implementing major agency initiatives and assessing the divisions training needs, system guides, and internal and external communication. Serves as training support for the section providing oversight and training of complex business and technology functions, ensuring and monitoring compliance with training requirements, and recommending and enacting staff development activities. Identifies training needs and requirements.Participates in in-person and virtual training by providing support and resource development including but not limited to, staff activities performed in the Registration and Title System (RTS), webDEALER, the National Motor Vehicle Information Title System (NMVTIS), Driver License Image Retrieval System (DLIR), TxIRP, FileNet, phone systems, and various internal department databases. Performs research, problem-solving, documenting, and report preparation. Works under limited supervision, with limited latitude for the use of initiative, and independent judgment.ESSENTIAL DUTIESParticipates in training to internal and external users regarding business polices, regulations, laws, and systems.Participates in guiding staff in developing and integrating new or revised methods and procedures.Develop training materials to support instructor-led training initiatives, e-learning environments, ad hoc training, remote user training, and webinars.Collaborates in developing and updating knowledge resources and operating procedures.Conducts research and analysis on complex issues, legislation, and departmental policies and assists in developing departmental policy positions pertinent to those issues and areas of expertise.Develops and implements short-range and long-range local and statewide plans and projects for the Vehicle Titles and Registration Division.Participates in analyzing and prioritizing departmental needs, changes, and enhancements and makes recommendations.Develops and monitors statistical performance measures.Assists in reviewing and preparing correspondence, reports, and studies and giving briefings, and making presentations regarding program activities. May travel to other department offices to provide applicable information.Serves as a project leader for teams performing planning projects and special assignments meeting deadlines and goals as appropriate.May travel up to 10-25% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.Performs other duties as assigned.Qualifications: MINIMUM REQUIREMENTSEducation and ExperienceBachelors degree from an accredited college or university or the U.S. equivalency thereof plus a combination of three (3) years of experience in business management, quality management, training, or related field and progressively responsible experience in a customer service environment providing vehicle title and registration services, business management, quality management, training, or related field.Additional work experience may substitute for the bachelors degree on a year-for-year basis.Experience and education may be substituted for one another.(Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)ADDITIONAL INFORMATIONThis position is eligible fora remote work schedulein the state of Texas (subject to change).Remote work employees must meet these criteria for the remote work location:Adequate desk space in a dedicated, contained area that is secured and protected at all times.Remote work location is in a quiet environment free of background people and noise during business hours.TRAVELMay travel up to 10-25% of the time.REGISTRATION, CERTIFICATION AND/OR LICENSUREA valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 30 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.BENEFITSThe State of Texas offers a variety ofbenefitsfor you and your family that are comprehensive and, on average, make up about one-third of total compensation.Benefits include:Retirement PlanPaid Group Health Life Insurance for employeesPaid HolidaysPaid Vacation LeavePaid Sick LeaveLongevity PayDentalVisionDependent Optional Life InsuranceVoluntary ADD InsuranceDependent Health Life InsuranceHealth Dependent care flexible spending accountsTuition Assistance ProgramQUALIFIED EMPLOYER:In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of EducationsPublic Student Loan Forgiveness (PSLF) program.Job offer and continuation of employment is contingent upon:Proof of education and experience listed on the applicationEligibility to work in the United StatesSatisfactory results from a pre-employment criminal history background check and drivers record checkCompliance with Selective Service registration for males ages 18-25Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.Veterans:If selected for the position the following must be provided for proof of veterans preference:Veteran must provide form DD 214Surviving Spouse or Orphan must provide DD 1300 or DD 214.Military Occupational