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　　Responsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.

　　Working at NTT

　　The primary responsibility of the TS Implementation Engineer is to provide technical support to NTT (Ltd) clients. This includes remotely supporting clients within service level agreements (SLAs), to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. The TS Implementation Engineer (L3) is involved in more complex environments for installation, configuration and fault management.

　　Key Roles and Responsibilities:

　　Interact with clients on site to meet complex requirements of a solution.

　　Escalate unresolved problems and issues to the relevant third parties.

　　Respond to escalated client requests and support client applications to a first line resolution.

　　Escalate complex problems to the relevant third parties.

　　Write reports and proposals and complete and maintain project documentation.

　　Assist with the documentation of standard operating procedures relating to installations and fixes.

　　Act as coach and mentor to more junior Implementation Engineers and Technicians.

　　Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.

　　May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.

　　Included in higher complexity design work, with input to the design expected.

　　Expected to take ownership of relevant technologies according to domain or specialization.

　　Knowledge, Skills and Attributes:

　　Good understanding and appreciation of technical design and business principles

　　Demonstrates project management and administration ability

　　Good project skills which are demonstrated in the execution of installations and other assignments

　　Demonstrate customer engagement skills

　　Demonstrate relevant domain specialist knowledge

　　Good verbal communication skills

　　Client focused and display a proactive approach to solving problems

　　Ability to work under pressure

　　Ability to coach, mentor and provide guidance to team members

　　Good understanding of project management principles

　　Academic Qualifications and Certifications:

　　Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent

　　Project management certification

　　Required Experience:

　　Solid work experience in a technical implementation engineering or similar role

　　Experience engaging with clients and conducting presentations

　　Good project administration and documentation experience

　　Report writing experience

　　Basic project management

　　Skills Summary

　　What will make you a good fit for the role?

　　Remote Type :

　　Equal Opportunity Employer

　　NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

　　Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

　　Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

　　We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

　　You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!