Trend Coordinator, STR- London

　　Job Description

　　COSTAR GROUP – TREND COORDINATOR, STR– LONDON

　　OVERVIEW

　　CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

　　We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

　　STR is the global leader in hospitality data benchmarking, analytics and marketplace insights for the global hospitality industry. STR delivers data that is confidential, accurate and actionable to empower our clients to strategize and compete in their markets.

　　Learn more about STR.

　　ROLE DESCRIPTION

　　To receive, scope out, agree upon, and produce all client ad hoc reports, ensuring that STR maintains their position as the leading provider of ad hoc reports to the hospitality industry.

　　To be the subject matter expert to assist all team members globally in the sale of ad hoc products. To be able to provide exceptional service to all clients through effective account management. To ensure that customer satisfaction and loyalty is consistently outstanding, providing the service levels and professionalism that is expected of STR.

　　RESPONSIBILITIES

　　Scope out and produce all client requests for ad hoc products.

　　Ensure that all reports delivered adhere to STR’s Trend Report guidelines, to maintain our reputation for accurate, confidential data.

　　Be proactive in upselling opportunities with clients, ensure that all additional product options are presented – listen to the client requirements and match suitable products accordingly.

　　Liaise with Industry Partner colleagues to provide feedback and updates on clients where there needs to be more proactive management, or sales approaches.

　　Manage billing processes, including the charging of credit cards as necessary

　　Work with the accounting team to assist in credit control, ensuring that clients are aware of any outstanding debts during subsequent correspondence

　　Resolve report enquiries in a timely, efficient manner as and when they arise.

　　Monitor and organise records of ad hoc report sales and assist accounting with invoicing requests

　　Work diligently to ensure that Trend department is exceeding the designated turnaround times

　　Ensure that all reports sold are tracked in internal databases

　　Provide excellent client service; resolve report and data inquiries when they arise

　　Work in a global team to ensure that internal and external clients receive answers to their questions

　　Maintain key working relationships with internal suppliers, for example, colleagues across the globe, ensuring that they are aware of the processes that need to be followed when ordering an ad hoc report.

　　Follow and analyse industry trends, and strategic movements by competitors to assess potential market threats and identify potential product enhancements

　　Provide feedback to the leadership on process advancements that could be made

　　Keep up to date with market developments in the industry

　　Attend training and actively seek to continually enhance understanding of CoStar and STR’s products and value proposition

　　Attend marketing events, team meetings, kick off meetings and functions as required

　　Adhere to all STR processes and policies and maintain customer confidentiality

　　Ensure CoStar & STR brand and corporate values are evident to the customer at all times

　　Understand and adhere to the CoStar & STR’s vision and our values

　　QUALIFICATIONS

　　Knowledge and understanding fundamentals of the global hospitality industry. Deep knowledge and understanding of the various types of clients and their requirements for data. Understanding stakeholders in the industry as well as the commercial real estate aspect of the industry, bring a network would be preferred.

　　Knowledge of selling hotel performance data within the hospitality industry. Computer literate, experience of MS Office and MS Outlook essential. Highly numerate with an eye for detail and a strong desire for accuracy. Focus on Excel and numeration skills on expert level to check against system as well as being able to handle client negotiations. Identifying upselling opportunities customise client offers to their specific requirements and successfully close deals. Preferred language skills Spanish, French, German Being able to lead small projects within the team/ Project management experience

　　Ability to work with clients, partners, and STR personnel at all levels from C-level downwards establishing credibility and building trusted status. Proactively approaching clients and engaging with them on regular basis directly in face to face meetings as well as digitally. Providing excellent customer service in challenging situations while maintaining STR/CoStar brand standards. Initiative and creativity for new business opportunities.

　　Able to work with internal and external clients to a very tight deadline. Able to interact effectively with people at all levels in an organisation including hotel executives and their staff. Team working skills, potentially already experience in managing teams.

　　Capable of dealing with urgent requests that can come from internal and external clients, while maintaining the turnaround times for other projects. Able to quickly change focus area from region to region. Be flexible and reactive to business needs outside of the scope. Ability to run multiple tasks at the same time, orders at different stages and effective prioritizing of active offers. Needs to excel in a past pacing work environment.

　　Able to prioritise and deliver accurate results. Completing all documentation accurately and thoroughly.

　　WHAT’S IN IT FOR YOU?

　　Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in iconic buildings the Shard and Blue Fin. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, birthday lunches and much more! [localise for each country]

　　At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions and beliefs.

　　However, we particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented throughout the commercial real estate industry.

　　CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

　　CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

　　We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

　　CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

　　If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.costargroup.com/careers as a result of your disability. You can request reasonable accommodations by calling 1-855-840-1715 or by sending an email to [email protected] .