Reference #: fbdc5c9b-56f2-455e-b4d0-905433e5c8ecDescription

　　The Treasury Management Analyst is responsible for acting as a liaison to Northwest's treasury management customers. This position trains customers on treasury management products and services while providing customer support for treasury management customers. The Treasury Management Analyst coordinates work flows for new customers and treasury management service integrations while analyzing treasury management service operating systems and recommending enhancements.

　　Essential Functions* Properly train customers on the use of Northwest's treasury management services software applications* Collaborate with business leads to maintain a strong understanding of current treasury management service process functionality* Recommend and encourage processes and procedures that enhance efficiency and compliance, while supporting customer service initiatives* Write and publish departmental and customer processes and procedures* Research and evaluate training opportunities/activities* Ensure transformational changes do not lead to unrecognized or unmanaged inefficiencies or compliance risk* Partner with IS department in the development and scheduling of production reports for Treasury Management products* Research and identify opportunities for implementation of best practices and industry standards* Actively participate in educational seminars and other training opportunities* Analyze web browsers, software, and scanner issues for Express Deposit clients* Analyze web browsers and software issues for Advanced Online Banking clients* Test, analyze, and troubleshoot during Signature Releases, new Signature service fee codes, and service charge plans for business accounts* Reconcile and troubleshoot outages/issues for First Data merchant services settlement account* Reconcile and troubleshoot outages/issues for Agiletics - Escrow Management product* Analyze Business Analysis checking statements for pricing and fee discrepancies* Analyze system issues for sweep accounts, zero balance sweep accounts, and accounts linked for analysis* Analyze business legal ownership and signing authorization documentation for proper customer execution of Treasury Management documents* Analyze and formulate proper responses to Requests for Proposals (RFP) for business clients including for profit, not for profit, and municipal/government entities* Collaborate with business unit leads to discuss and comprehend system issues and inefficiencies, and/or business requirements for new development* Clearly and concisely identify and correct system issues and inefficiencies, and/or business requirements for new development* Track and monitor issue and development status to ensure timeliness of resolutions and/or new development* Perform system testing and analysis of resolutions and new development to ensure agreement with business unit expectations and compliance with all applicable policies and regulations* Analyze and complete risk assessments on treasury management processes and procedures

　　Additional Essential Functions* Ensure compliance with Northwest's policies and procedures, and Federal/State regulations* Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency* Work as part of a team* Work with on-site equipment

　　Additional Responsibilities* Complete other duties and special projects as requested by management

　　Safety and Health for those without supervisory duties* Abide by the rules of the safety and loss prevention program* Perform work tasks in a safe manner* Report any and all injuries to supervisor* Know what to do in case of an emergency

　　QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of th knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　EducationBachelor's Degree Business, Finance, or related subject

　　Work Experience3 - 5 years Treasury management support and/or operations experienceExperience performing system testing, procedure writing, and participating in services development

　　General Employee KSAs* Ability to establish effective working relationships among team members and participate in solving problems and making decisions* Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written* Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information* Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information Basic* Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Basic

　　Additional Knowledge, Skills and AbilitiesKnowledge of all applicable regulatory guidelines, deposit products and treasury management services, inclusive of treasury management processes and proceduresKnowledge of the following operating systems: Signature, CARE, CCX (RDC - Express Deposit), Centrix (Positive Pay), Q2 (Online Banking System), Agiletics (Escrow Management System), and ACH Services

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities