Job Description : This position is responsible for providing exceptional customer service while maximizing productivity within our call center in such a manner that supports the mission, values and standards of the Company and focused on client satisfaction. Primary responsibilities include direct phone-based customer interaction to answer and resolve a wide variety of inquiries related to client requirements. Evenings, weekend, and holiday availability is required. This position reports to the Customer Service Supervisor under the direction of the Customer Service Manager.

　　Principal Duties and Responsibilities:Answers incoming calls from queue in a professional and courteous mannerAssists internal and external customers via emailService internal and external customers via customer chat channelEnsure that customer requests are fulfilled, and questions are answered in an accurate, knowledgeable, and efficient mannerTransfers callers to the appropriate departmentsEscalate calls to supervisor as warrantedEnter appropriate comments and notes within policy databaseProactively recommend and upsell appropriate products based upon customer needs or direction from supervisorTakes a proactive approach to enhance product knowledge when not on a call, including but not exclusive to submitting topics for department knowledge base, studying coverage and procedural documents, and visiting competitor and partner websitesFoster a team environment by creating and maintaining a positive relationship with peers, customers, and business partnersConsistently meet or exceed performance standards outlined in the Customer Service Department career pathAttends weekly team meeting to stay abreast of product information, and procedural/policy changesQualifications:

　　Basic: Fully bilingual (Spanish and English)High school diploma or GED requiredMinimum of 1 year of customer service or customer facing role Preferred: Prior experience working in a call center environment is a plusExcellent verbal and written communicationAbility to interact with customers in a professional manner while having an upbeat and friendly demeanorExcellent computer skills including experience with Microsoft Office productsAbility to work independently at a quick pace and with a high degree of accuracyAbout Us

　　Infosys BPM is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

　　Infosys BPM is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.