Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.

　　Job Title

　　Translation Services Coordinator

　　Exemption Status

　　Non-Exempt

　　Department

　　Member Engagement

　　Manager Title

　　Language Access Program Manager

　　Direct Reports

　　n/a

　　Requisition #

　　24040

　　Pay and Benefits

　　Estimated hiring range $51,050 - $61,720 / year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers

　　Job Summary

　　The Translation Services Coordinator collaborates closely with the Translation Services Lead to coordinate the translation of member health care and insurance materials from English to threshold languages. This includes the coordination of primarily vendor translator resources to meet deadlines and collaboration with a multidisciplinary team to ensure translation products meet accuracy and quality standards. This position helps improve language access and services for Limited English Proficient (LEP) members and families across the state of Oregon.

　　Essential Responsibilities

　　Translation Services Coordination

　　Coordinate translation project work of member materials to threshold languages and other languages; receive requests from queue, delegate to appropriate vendor(s) and ensure project deliverables are met.

　　Verify specifications of translation work to be completed; track and report specification changes as needed; ensure clear and timely communication with vendors.

　　Track assigned translation projects closely to balance the ongoing coordination needs of many quick turn, tight deadlines along with longer-term project deadlines.

　　Monitor translation product quality assurance processes ; collaborate with stakeholders, copywriters, graphic designers, project managers, translators, and reviewers to ensure translation quality, compliance requirements and branding standards are met.

　　Utilize program software to generate quality assessment reports to support the standards, including reading level requirements.

　　Communicate project status and potential delays to translation work requestors and Member Engagement leadership as appropriate.

　　Track translation services budget and costs by monitoring the quantity of purchase orders and tracking changes over time; keep manager up to date.

　　Translation Program Coordination

　　Support the development of process job aids and workflows to meet translation requirements.

　　Provide suggestions to optimize translation service workflows in support of the customer experience, language access and compliance needs.

　　Contribute suggestions to improve the policy on translation services for CareOregon.

　　Update intranet and service sites and respond to policy-related questions as needed.

　　Monitor and respond to project request queue as needed.

　　Provide information and insight into culturally and linguistically appropriate materials.

　　Participate in workgroups to support translation optimization if needed.

　　Organizational Responsibilities

　　Perform work in alignment with the organization’s mission, vision and values.

　　Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.

　　Strive to meet annual business goals in support of the organization’s strategic goals.

　　Adhere to the organization’s policies, procedures and other relevant compliance needs.

　　Perform other duties as needed.

　　Experience and/or Education

　　Required

　　Minimum 2 years’ experience providing project coordination services

　　Preferred

　　Experience providing translation project coordination services

　　Experience working with computer-aided translation (CAT) software

　　Desktop Translation Publishing (DTP) experience

　　Proofreading and quality assurance experience

　　Knowledge, Skills and Abilities

　　Knowledge

　　Familiarity with current best practices for translation for US-based target audiences

　　Familiarity with current best practices for marketing translations

　　Skills and Abilities

　　Excellent spoken and written English communication skills

　　Able to track, prioritize, coordinate and meet project deadlines

　　Ability to use program management system and tools to communicate and manage workflows

　　Excellent organizational skills; ability to manage multiple projects, priorities and deadlines

　　Intermediate level skills in MS Office Suite including Outlook, Word, and Excel

　　Ability to work well independently and collaboratively

　　Ability to use discretion, good judgment and know when to ask for assistance or direction

　　Ability to effectively interact with internal and external individuals at all levels

　　Ability to exercise initiative and sustain motivation

　　Ability to actively support the mission, values, and goals of CareOregon and its member groups

　　Ability to work effectively with diverse individuals and groups

　　Ability to learn, focus, understand, and evaluate information and determine appropriate actions

　　Ability to accept direction and feedback, as well as tolerate and manage stress

　　Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day

　　Ability to hear and speak clearly for at least 3-6 hours/day

　　Working Conditions

　　Work Environment(s): ☒ Indoor/Office ☐ Community ☐ Facilities/Security ☐ Outdoor Exposure

　　Member/Patient Facing: ☒ No ☐ Telephonic ☐ In Person

　　Hazards: May include, but not limited to, physical and ergonomic hazards.Equipment: General office equipment

　　Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.

　　#Li-Remote

　　Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

　　Veterans are strongly encouraged to apply.

　　We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

　　Visa sponsorship is not available at this time.