Transit Support Coordinator 1 & II- Operations Planning

　　Job ID: 5570

　　Business Unit: MABSTOA

　　Location: New York, NY, United States

　　Regular/Temporary: Regular

　　Department: NYC Transit Authority

　　Date Posted: Jan 24, 2024

　　Description

　　JOB INFORMATION- Amended 1/24 (responsibilities)

　　Title: Transit Support Coordinator I&II

　　First Date of Posting: 1/22/2024

　　Last Date of Filing: Open till filled.

　　Authority: OA

　　Department: Customer Service & Operations Support

　　Division/Unit: Operation Planning

　　Reports to: Superintendent

　　Work Location: Various

　　Hours of Work: Various

　　“This posting is for MTA employees only.”

　　COMPENSATION

　　Salary Ranges:

　　Transit Support Coordinator I: $52,648 - $53,286 (New Hire Rate: $45,779)

　　Transit Support Coordinator II: $60,542 - $61,282 (New Hire Rate $52,648)

　　RESPONSIBILITIES

　　Transit Support Coordinator Level I:

　　Supervise traffic checkers in Field, Office and Control Desk operations; distribute.

　　material and assign traffic checkers to system signage maintenance work; distribute.

　　and collect traffic checker survey work; perform quality control checks in Field, Shop and Control Desk locations to ensure the data collection is valid; communicate employee discrepancies and

　　monitor daily absences; ensure that overtime and extra work assignments are.

　　completed; collect employee sick lines and other miscellaneous leave forms; assign.

　　daily service notice signage and customer support assignments. Interact with other.

　　departments, subway, buses during general orders. Operate non-revenue vehicles.

　　Transit Support Coordinator Level II:

　　Supervise and train Transit Support Coordinators Level I and hourly personnel in

　　various operations: monitor material usage and ensure labor needs are met for.

　　maintenance of system signage; ensure adequate supervision to maintain the survey.

　　work program: recommend employee discipline and monitor employee availability.

　　monitor overtime and extra work assignments; perform quality control checks in Field,

　　Shop and Control Desk locations to ensure that data collection is valid, signage is posted.

　　correctly, and customer information is being communicated correctly; prepares and

　　submits operational reports to management, performs Transit Support Coordinator

　　Level I duties as required. Operate non-revenue vehicles

　　EDUCATION AND EXPERIENCE

　　A four-year high school diploma or its educational equivalent and one year of full-time experience collecting, compiling and/or analyzing survey information, performing stock, inventory or general warehousing functions, or other work experience that includes the collection, calculation and record keeping of large amounts of data; or

　　An associate degree or completion of two years of study (60 credits) from an accredited college.

　　Special Note

　　One year of experience as a Transit Support Coordinator, Level I is required to be considered.

　　for placement in Assignment Level II.

　　DESIRED SKILLS

　　Excellent verbal and written communication skills including excellent technical writing skills.

　　Working knowledge of NYCT operations and procedures; a driver's license valid in NYS

　　Experience in Microsoft Excel, Word, Access, PowerPoint, etc.

　　Ability to multi-task

　　Ability to work independently with minimal supervision.

　　SELECTION METHOD

　　Based on evaluation of education, skills, experience, and interview.

　　OTHER INFORMATION

　　Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policy making position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

　　EQUAL OPPORTUNITY EMPLOYMENT

　　MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

　　The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.