JOB SUMMARY

　　Facility: Baylor Scott & White Medical Center - Round Rock

　　Teaching Hospital and Magnet Designated

　　Department: Transfer Center

　　Shift/Status: Variable/Part-Time (12 hour shifts, 24 hours per week)

　　Baylor Scott & White Health is looking for experienced Critical Care and/or Emergency (ER) nurses to join our Transfer team in Round Rock, TX. The Transfer Coordinator Registered Nurse (RN) facilitates the transfer of patients to and within the Baylor Scott & White Health (BSWH) System. The primary purpose of the position is to facilitate physicians/consumers access to BSWH hospitals and physicians through the Transfer Center. Nurses in this role have accountability for providing excellent customer service which will result in enhanced customer satisfaction.

　　ESSENTIAL FUNCTIONS OF THE ROLE

　　Facilitates the coordination of patient's transfer with physicians, staff RNs, and other departments while meeting state and federal regulations (COBRA/EMTALA); plan of care to optimize patient outcomes and decrease length of stay in an unbiased, standardized manner.

　　Exemplifies highest level of customer service skills and etiquette with internal and external customers, aiming to be friendly and helpful on each call and to answer call quickly.

　　Follows protocols to secure timely and accurate information from referring institutions and physicians and uses the information regarding patient needs, and the broad array of system resources, to optimize the value of the service for all System facilities.

　　Uses information from available electronic systems to provide direction to caller regarding patient disposition and contacts appropriate medical staff to accept patient. Contacts appropriate staff to secure bed for transferred patients.

　　Utilizes Care Coordination and Transfer Center Medical Director as a resource to appropriate transfer of patients and availability of services for optimal financial impact.

　　Ensures documentation is concise and meets standards utilizing all appropriate forms.

　　Assures Transfer Center calls will be processed in accordance with the standards and protocols. Monitors call wait times and assists all team members to identify strategies which promote short wait times and efficiency.

　　Assumes personal responsibly for raising referring physician customer satisfaction, increasing the number of new referring physicians and for growing the BSWH market split.

　　Oversees and helps the work of the Transfer Center Room Control Coordinator.

　　Provides follow-up calls and communications with both internal and external customers to meet the needs of the patient. Addresses concerns immediately to report issues consistent with the issue resolution standards.

　　KEY SUCCESS FACTORS

　　Knowledge and expertise of nursing and patient care standards and procedures.

　　Knowledge of laws, rules and regulations; standards and guidelines of certifying and accrediting bodies; hospital and department/unit standards, protocols, policies and procedures governing the provision of nursing care applicable to the area of assignment.

　　Knowledge of medical terminology; methods and practices of health promotion, risk reduction, illness and disease prevention and management; medications and drugs, common dosages, their physical and physiological effects, and possible adverse reactions.

　　Knowledge of medical and professional nursing ethics and patient privacy rights.

　　Must be able to communicate thoughts clearly, both verbally and in writing.

　　Ability to project a friendly and helpful image over the phone.

　　Social skills to interact with a wide-range of constituencies.

　　Must have critical thinking and problem-solving skills.

　　Ability to observe changes in the medical condition of patients and effectively communicate these changes to other nursing staff members and physicians/providers.

　　Ability to provide age-specific, quality, patient-centered care to all patients through the nursing process and standards of nursing practice with care and respect for the diversity of human experience and to develop, evaluate, implement and, as necessary, modify a patient care plan to meet the needs of separate patients.

　　General computer skills, including but not limited to: Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.

　　BENEFITS

　　Our competitive benefits package includes the following

　　Immediate eligibility for health and welfare benefits

　　401(k) savings plan with dollar-for-dollar match up to 5%

　　Tuition Reimbursement

　　PTO accrual beginning Day 1

　　Note: Benefits may vary based upon position type and/or level

　　QUALIFICATIONS

　　EDUCATION - Associate's

　　EXPERIENCE - 3 Years of Experience

　　CERTIFICATION/LICENSE/REGISTRATION -

　　Registered Nurse (RN)

　　As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.