Job Title: Training Coordinator – DHS Staff L & D Program

　　PVN ID: PS-2401-006051

　　Category: Clerical/Office Services

　　Location: CUNY SCHOOL OF PROFESSIONAL STUDIES

　　Job Description

　　General Description

　　As New York’s leader in online education since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online (https://sps.cuny.edu/about/online-learning) bachelor’s and master’s degree options at the City University of New York, and serves as the University’s only undergraduate all-transfer college. With 24 degrees (https://sps.cuny.edu/academics) and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor’s degree, progress from an associate’s degree, earn a master’s degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report (https://www.usnews.com/education/online-education/cuny-graduate-school-and-university-center-190576) for its quality online offerings, and noted for its soaring growth and enrollment, CUNY SPS has emerged as a nationwide leader in online education. The School’s renowned and affordable online programs—which offer in-state tuition to all students regardless of where they live—ensure that busy working adults may fulfill their educational goals on their own time and schedule.

　　Within and created at the same time as CUNY SPS, the Office of Professional Education and Workplace Learning (PEWL) designs custom workplace learning programs to help organizations achieve their goals. We are experts in research-based learning practices, online as well as in-classroom curriculum development and implementation. We are uniquely positioned to respond to organizational learning needs and support change management initiatives swiftly and effectively.

　　Program Description:

　　CUNY SPS partners with the Department of Social Services (DSS) Office of Policy, Procedures & Training (OPPT) to support the Department of Homeless Services (DHS) by creating and managing a comprehensive learning program to support DHS and DHS provider staff as they work to address, reduce, and ultimately prevent homelessness in New York City. Specifically, the program (1) writes procedures to support shelter operations and (2) creates learning resources to train DHS and DHS provider staff on operational processes and city-mandated topics.

　　The Training Coordinator will report to the Senior Program Manager. The role includes administrative, technical, and training support for asynchronous and synchronous courses delivered to DHS and provider staff.

　　Other Duties

　　Duties & responsibilities include, but are not limited to:

　　Provide administrative support for training deliveries such as:

　　Developing course schedules

　　Coordinating with internal team and client stakeholders and handling necessary tasks in preparation for the deployment of course pilots and launches.

　　Coordinating and setting up training invitations with event details for Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT).

　　Deliver operational training communications to learners according to specified processes and time frames.

　　Reserving classrooms and training spaces

　　Assisting with the development of training surveys and assessments

　　Assisting trainers with managing the in-person or virtual classrooms as they deliver ILT and VILT to DHS and provider staff. Tasks include, but are not limited to:

　　Managing the Zoom session and chat.

　　Assist learners with live troubleshooting via Zoom chat.

　　Set up and monitor Zoom breakout rooms, polls, and other Zoom features, where applicable.

　　Eventually, facilitate a portion of the training as assigned.

　　Administration of the Learning Management System (LMS) such as:

　　Course creation, testing, enrollment, attendance, and course status reporting

　　Managing learners' attendance records on external spreadsheets

　　Manage the team's general training inbox and troubleshoot learner issues.

　　Participate in and assist with notetaking for DHS program meetings and internal meetings.

　　Assist with other tasks as requested.

　　Qualifications

　　Minimum requirements for the position:

　　Education and experience in one of the following:

　　i) An associate's degree with four (4) years of full-time experience with program coordination of large-scale learning or professional development programs.

　　ii) A bachelor's degree with two (2) years of full-time experience with program coordination of large-scale learning or professional development programs.

　　2 years of experience utilizing learning management systems to support learning programs.

　　Excellent presentation or public speaking skills.

　　Excellent written, oral, and interpersonal communication skills.

　　Strong problem-solving abilities to independently resolve routine and complex issues.

　　Strong organizational skills, attention to detail, and ability to keep accurate records.

　　Proven ability to build and maintain relationships with program partners, instructors, and learners.

　　Ability to take initiative and perform work both independently and collaboratively.

　　Competence in adapting to changing situations and priorities.

　　Strong computer skills and proficiency in Microsoft Office (Word, Excel, and PowerPoint).

　　Additional Notes

　　Candidates should be prepared to participate in the following as part of the interview process:

　　Submit a writing sample.

　　Demonstrate presentation skills.

　　Participate in a phone screen, two virtual or in-person panel interviews, and follow-up calls as needed.

　　RFCUNY Benefits RFCUNY Employee Benefits and Accruals

　　About the Research Foundation

　　The Research Foundation of The City University of New York (RFCUNY) was established as a not-for-profit educational corporation chartered by the State of New York in 1963. RFCUNY supports CUNY faculty and staff in identifying and obtaining external support (pre-award) from government and private sponsors and is responsible for the administration of all such funded programs (post-award).

　　RFCUNY stands between CUNY’s principal investigators (PIs) and the sponsors who support them and strives to fulfill its essential responsibilities to both groups. Working closely with individual PIs and Grants Officers on the campuses, RFCUNY oversees employment, accounting, audit, reporting, purchasing, and special responsibilities that include management of a planned giving program; liaison with governmental agencies and foundations; negotiation of agreements; facility construction and renovation; protection and commercialization of intellectual property; and compliance with applicable standards in research involving human subjects, animal care, environmental and radiological safety, and conflicts of interest.

　　Equal Employment Opportunity Statement The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

　　Key Features

　　Department CUNY School of Professional Studies

　　Status Full Time

　　Annual Salary Range $60,000.00 - $70,000.00

　　Closing Date Mar 02, 2024 (Or Until Filled)

　　Bargaining Unit No

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