Company Description

　　Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity. 

　　Job Description

　　First impressions are everything! As a Tour Desk Agent with Fairmont Jasper Park Lodge you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.

　　What is in it for you:

　　Subsidized staff accommodation provided on-site for full time status

　　Competitive extended benefits package including medical, vision and dental for full time permanent status

　　Employee Travel Program

　　Comprehensive Wellness Platform

　　Discounts on food & beverage/spa/golf

　　Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

　　What you will be doing:  

　　Reporting to the Tour Supervisor, responsibilities and essential job functions include but are not limited to the following: 

　　Consistently offer professional, friendly and engaging service

　　Follow Front Office policies, procedures and service standards

　　Welcome, check-in and check-out guests

　　Liaise with tour escorts creating and maintaining a positive relationship between the hotel and tour escort

　　Ensure all rooming lists are entered in a timely manner and tour room assignments are reviewed prior to the tour arrival

　　Ensure all guest billing is accurate for tours

　　Ensure all tours settle their guest accounts prior to departure, with quick resolution for outstanding balances as required

　　Promptly and pleasantly handle phone calls and guest messages

　　Process and balance postings for each shift

　　Maintain Company issued float and balance for each shift

　　Ensure that the Tour Desk is appropriately supplied and stocked at all times

　　Following all safety and sanitation policies

　　Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles

　　Other duties as assigned

　　Qualifications

　　Your experience and skills include:

　　Previous related experience in the Hospitality Industry an asset

　　Previous Property Manager, MFR, and Microsoft applications experience an asset

　　Computer and typing skills, approximately 40 words per minute

　　Professional telephone etiquette and excellent organizational, written and verbal communication skills

　　Strong interpersonal and problem solving abilities

　　Highly responsible & reliable

　　Ability to work well under pressure in a fast paced environment

　　Ability to work cohesively with fellow colleagues as part of a team with minimum supervision

　　Ability to focus attention on guest needs, remaining calm and courteous at all times

　　Your team and working environment:

　　Sitting: 5-8 hrs/day

　　Walking: 1-5 hrs/day

　　Standing: 1-5 hrs/day

　　Bending/Reaching: 0-3 hrs/day

　　Pushing/Pulling: 0-3 hrs/day

　　Physical effort: low, required to lift up to 30lbs

　　Environmental stress: busy atmosphere

　　Fast-paced, upscale, luxury hotel

　　Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer

　　Hospitality employees worldwide making this a great place to develop lifelong connections   

　　Additional Information

　　Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

　　Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

　　APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com) (https://www.fairmontmtnjobs.com/fairmont-jasper-park-lodge)

　　Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

　　By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

　　Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

　　CWMR-1907