Description

　　Summary:

　　The Ticket Operations Intern will work closely with the Ticket Operations staff in the selling, printing, and distribution of single & group tickets, season packages, and special ticket events and initiatives. The Intern will assist in the processing of internal CRM departmental requests and will be instrumental in the implementation, execution and reporting of Nationals ticket offers, discounts, and promotions through the ProVenue ticketing system. Interns will assist the Ticket Operations Department in providing a wider more intensive service net for our external customers and internal departments.

　　The Ticket Operations Intern is expected to always provide exceptional customer service to patrons of Nationals Park. The Intern will be tasked with preparation and set up of the Box Office locations around Nationals Park and be heavily involved with servicing patrons within the Ticket Services Lobby on gamedays. Candidates should possess superior customer service & communication skills. Interns should have the ability to interpret/diagnose problems and react quickly to find solutions in a fast-paced work environment.

　　The Ticket Operations Intern will be provided the opportunity to experience the daily and gameday functions of an MLB ticket operations department while also interacting with other departments to help fulfill internal ticketing needs. Candidates must have prior customer service experience as well as be experienced with internet and web-based browsers/searches, MS Office applications such as Excel, Word & Powerpoint. Superior writing/reading comprehension and problem-solving skills are required. Candidates with high level Microsoft Excel proficiency and/or certifications are preferred. Prior experience in the handling and reconciliation of cash is recommended. The intern will be expected to work long irregular hours, including nights, weekends, and holidays.

　　Essential Duties and Responsibilities:

　　• Assist in the processing, printing and distribution of season, group and individual game tickets • Service and interact with customers on a regular basis to help resolve ticketing questions and concerns • Process ticket exchanges in accordance with the Season Ticket Holder Exchange policies• Assist in the generation of reports based on promotions, sales, inventory, etc.• Utilize automated ticketing system, Tickets.com ProVenue, to process all internal & external ticket requests• Assist in tracking and reporting discounts and total ticket numbers• Collaborate with other departments within the organization to ensure internal ticketing requests are fulfilled• Support buildout of online ticket offers and promotions through the Nationals website and MLB Ballpark app• Support in supervision and training of seasonal ticket seller staff • Update policies and procedures manual and assist in special projects• Uphold the core integrities of performance, excellence and accountability• Provide customer service support on gamedays in the Ticket Services Lobby• Assist with administrative tasks for the department, i.e. CRM, data entry, updating spreadsheets, filling, scanning, data entry/processing, and general office work• Maintain the cleanliness and organization of common office areas and storage spaces • Aid in the gameday preparation of the box offices including, outfitting supplies, stanchion setup, signage placement, etc.• Other duties as assigned by Ticket Operations staff

　　Requirements:Minimum Education and Experience Requirements:

　　• Authorized to work in the United States.• Currently enrolled as an under graduate or graduate student of an accredited college or university and have completed a minimum of 1 semester or have graduated from an accredited college or university within the last 6 months.• Minimum cumulative grade point average of 3.0 on a 4.0 scale.• Successfully pass a Background Investigation.• Minimum of 1-3 years of customer service experience• Be available for the entire length of the Internship Program (March-Oct 2024).• Exhibits strong desire & passion to work in sports and Ticket Operations. • Attention to detail including excellent time management and organizational skills.• Experience processing and handling cash and/or other payment methods.• Excellent organizational abilities to handle multiple tasks, establish priorities, and meet deadlines.• An effective communicator both verbally and written with excellent interpersonal skills.• Displays initiative in projects while demonstrating the ability to create and thrive in a team environment.

　　Knowledge, Skills, and Abilities necessary to perform essential functions:

　　• Prior experience in a customer service/retail environment.• Proficiency in typing and computer technical aptitude with the ability to utilize MS Word, Excel & Powerpoint• Computerized ticketing experience, particularly in the Tickets.com ProVenue operating system, is desired yet is not a prerequisite. • Fluently bi-lingual in English and Spanish is a plus.

　　Physical/Environmental Requirements:• Working conditions are normal for an office environment. Work often requires weekend and/or evening work.• Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. Position entails extensive interaction with fans and guests of Nationals Park. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.