ATHOL Teller Supervisor PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:Performs any functions necessary within the scope of authority andexpertise, to provide the highest levels of customer service andresponsiveness to our customers. Superior Service Quality Effectivelyutilize decision making skills, within established authorizationguidelines, to support valuable customer retention. Recognize and pursueopportunities to enhance relationships, products, services, practices,and the organization\'s competitive position within the marketplace. Actas a resource to identify and respond to customer servicing issues sothat a resolution can occur, and customer\'s relationship is retained.If necessary, escalate in a timely fashion to the proper person toassist the customer. Leadership and People Management Monitor tellerdifferences and assists Branch Manager in instituting corrective action.Supervise branch operations including working cash for branch, ATMbalancing, proper cash limits, supplies, logs, and reports. Support theBranch Manager\'s efforts to achieve branch referral goals. Maintain acomprehensive understanding of the Bank\'s mission statement and corevalues across your team. Maintain a professional image and ensurestandards are met for professional presentation by the teller staff.Operations and Compliance Ensure compliance with the Federal and Statelaws as well as the Bank\'s policies and procedures. Assist with thecompletion of required periodic audits, month end reports, andinventories in a timely manner. Ensure teller staff compliance with HFGsecurity manual. Ensure completion of all required training by entireteller staff. Ability to work in a constant state of alertness and in asafe manner. EDUCATION AND EXPERIENCE: High School Diploma or equivalentrequired Prior supervisory experience is required Cash handlingexperience required 2 or more year\'s teller experience preferred Highdegree of quality customer service, leadership, interpersonal, andcommunication skills Computer skills required Knowledge of Microsoftproducts a plus Ability to work in a fast-paced environment Fluency in asecond language is a plus An Affirmative Action/Equal OpportunityEmployer of protected veterans and individuals with disabilities.Applicants for employment are considered without regard to race, creed,color, religion, sex, gender identity, sexual orientation, maritalstatus, genetic information, national origin, age, disability, status asa veteran, Vietnam Era Veteran, or being a member of the Reserves orNational Guard. Also, it is unlawful in Massachusetts to require oradminister a lie detector test as a condition of employment or continuedemployment. An employer who violates this law shall be subject tocriminal penalties and civil liability.