POSITION SUMMARY AND ESSENTIAL FUNCTIONS: Provides assistance to bank customers to include selling/referring appropriate bank products and services, greeting customers, processing customer transactions, balancing of teller drawer, and answering phones. RESPONSIBILITIES/EXPECTATIONS/GOALS: Greets bank customers within seconds of entering bank or drive through facility. Introduces themselves to customer, determines customer needs and takes appropriate action. Promotes and sells consumer and business deposit products by interviewing customers to determine their needs. Upon receipt of deposit application, proceeds with appropriate product procedure, completing necessary paperwork to ensure that customers deposit needs are met in a courteous, timely manner. Processes customer teller transactions timely and accurately. Maintains fewer than 3 transaction errors per month. Answers telephone within 3 rings using bank established greeting North American Banking Company, Sherri speaking, how may I help you? Takes ownership of bank calls, follows through on customer commitments. Performs daily teller drawer balancing function by following bank guidelines. Maintains a Teller Over/Short Account of less than $100.00 for the year, and keeps their balancing percentage above 80% at all times. Follows Safeguarding Cash and Money Handling Guidelines as directed in the Retail Banking Procedures Manual. Assists customers with purchase and ongoing service of Safe Deposit Boxes. Maintains accurate box records. Performs other duties as assigned, included but not limited to the following: Sells travelers checks, maintains an adequate supply of various denominations, keeps accurate log book, submits monthly settlement reports to vendor, reviews statements and reconciles account if needed. Sells cashier checks and money orders, prepares the checks, and processes the transactions. Sells, orders and redeems government savings bonds. Completes appropriate paperwork and forwards to Accounting staff. EDUCATION AND EXPERIENCE: High School Diploma or General Education degree (GED). Previous customer service experience is preferred. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, disability, protected veterans, age, marital status, familial status or status with regard to public assistance, or any other characteristic protected by law. North American Banking Company encourages veterans, people with disabilities, and minorities to apply for employment. ABOUT US North American Banking Company is a locally owned and operated community bank, with the goal of providing a better banking experience for our customers. We combine the high touch, personalized service of a community bank with all of the modern convenience and tools that customers expect. People are the strength behind North American Banking Company. We treat our clients the way we want to be treated. We cultivate talented, knowledgeable, friendly employees who enjoy what they do and deliver on our promise to put the client first, every time.