Description

　　Hours:

　　40

　　Schedule:

　　Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday & Thursday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., Friday 9:00 a.m. – 6:00 p.m., and Saturday 9:00 a.m. – 1:30 p.m. Must be flexible to meet current and future business needs.

　　Pay:

　　$18.90 per hour +10% bilingual premium for bilingual positions

　　Purpose of Position:

　　This position is responsible to effectively and efficiently process customer transactions in a Branch environment and refer customers that may need guidance in identifying the right financial solutions. This will lead to building long-term mutually beneficial relationships and support the achievement of business results. This position is also accountable to engage in supporting the key building blocks to ESL’s success

　　Accountabilities:

　　Process customer transactions effectively, efficiently and accurately

　　Meet transactions per FTE target

　　Meet balance accuracy standards

　　Participate in achieving team lead objectives.

　　Participate in efforts to achieve unit’s customer and employee satisfaction targets as measured through loyalty and employee pulse survey scores.

　　Ensure compliance with Audit/Operational controls

　　Adhere to member focus processes and expectations

　　Participate in coaching processes to improve proficiency in Member Focused behaviors

　　Attend sales meetings, participate in sales activities to increase sales success

　　Use same member focus skills and behaviors to foster and meet internal customer satisfaction performance targets.

　　Qualifications:

　　High School diploma or High School equivalency diploma required

　　6-12 months teller experience preferred

　　Bilingual English/ Spanish speaking proficiency preferred

　　Proficient in PC applications

　　Good verbal and written communications skills

　　People and team oriented

　　Prior sales experienced preferred

　　Maintains a high degree of flexibility in support of branch needs

　　Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

　　We’re committed to diversity, equity, and inclusion. ESL recognizes the importance of a culture that embraces diversity and values individual differences. We are committed to cultivating a diverse workforce at all levels that mirrors the communities we serve. We welcome applications from people with diverse perspectives and backgrounds. We strive to create an inclusive, respectful and equitable environment, which makes ESL a great place to work!

　　#LI-KZ1

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)