Telephone Operator

　　Job Ref

　　2400029

　　Category

　　Administrative & General Support

　　Department

　　Switchboard

　　Schedule

　　Full-time

　　Facility

　　Fishers

　　Fishers, IN

　　United States

　　Shift

　　Variable

　　Hours

　　This is a flex position. With the Switchboard being a 24/7 operation, this position will fill-in where there are voids in the schedule.

　　Join Community

　　Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

　　Make a Difference

　　The Telephone Operator is responsible for answering internal and external incoming calls and requests. As a Telephone Operator you will be responsible for call transferring, providing patient information, scheduling patient interpreting, solving issues with urgent patient care codes, alphanumeric and overhead paging, and after-hour call one support. The Telephone Operator role is often the voice of Community Health Network, calls are to be handled professionally, efficiently, and promptly.

　　Exceptional Skills and Qualifications

　　Applicants for this position should be able to answer a multi-line telephone console, issue overhead & text/numeric paging, input patient information, route calls, and use a computer.

　　High school diploma or GED equivalent

　　Switchboard, computer, web applications, text & numeric paging applications

　　One or more year experience in office/clerical work is preferred

　　Experience in a healthcare setting is preferred

　　Great customer service skills

　　Good interpersonal skills

　　Good communication skills

　　Must be comfortable with a high level of accountability

　　Good listening skills

　　Must have a pleasant telephone voice

　　Why Community?

　　At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

　　Caring people apply here.

　　Community Health Network complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Community Health Network does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.