Northern Light Home Care and Hospice

　　Department: Livesafe

　　Position is located: Northern Light Home Care and Hospice Ellsworth

　　Work Type: Full Time

　　Hours Per Week: 40.00

　　Work Schedule: No Hours Assigned

　　Summary:

　　The Telehealth Program Assistant is responsible for providing support for the Agency's telehealth services by installing, troubleshooting and maintaining telehealth equipment to a designated group of patients in their homes. The Telehealth Program Assistant may perform duties in other areas of the Agency as directed.

　　Responsibilities:

　　Reviews daily tasks, reviews charts for the appropriate Telehealth referrals.

　　Facilitates equipment delivery to patients and communicates plan to supervisor and applicable staff.

　　Maintains an accurate inventory of equipment and ensures proper functioning throughout the state.

　　Sets up and manages paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as inventory records, educational booklets, or other material.

　　Creates, maintain, and enters information into databases.

　　Continuously monitors telehealth utilization by monitoring inventory in the telehealth web platform and notifies telehealth leadership re concerning trends.

　　Provides meaningful information in a respectful, clear, concise, and positive manner; listens carefully to effectively understand the ideas, problems, and suggestions of others; accepts responsibility for information received, which results in effective dialogue with colleagues; functions as a daily point of contact for operational activities.

　　Generate memos, emails and reports when appropriate.

　　Other duties as assigned.

　　Other Information:

　　Valid driver's license with reliable transportation and agency required auto liability insurance. Muat be able to drive within assigned region as directed.

　　BLS for Healthcare Providers certification is required to be obtained prior to independent visits.

　　Competencies and Skills

　　1+ years of relative work experience required.

　　Basic Life Support

　　Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

　　Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.

　　Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.

　　Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

　　Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

　　Human Capital, Supply Chain and Financial Software.

　　Types at 60+ words per minute. (only to be used as a condition of employment)

　　Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it.

　　Word processing, spreadsheets, data entry, database experience and other computer related skills.

　　MS Teams

　　Multi-line Phone

　　Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

　　Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.

　　Troubleshooting

　　Zoom

　　Education

　　Required High School Diploma/General Educational Development (GED)Working Conditions

　　Need to drive to perform responsible duties.

　　Work with computers, typing, reading or writing.

　　Potential exposure to abusive and/or aggressive people.

　　Potential exposure to diseases or infections.

　　Potential exposure to hazardous materials.

　　Potential exposure to noxious odors.

　　Potential exposure to very hot or cold temperatures.

　　Lifting, moving and loading less than 20 pounds.

　　Position Telehealth Program AssistantLocation Northern Light Home Care and Hospice | Clinical Support | Full TimeReq ID null