Description

　　I am looking for a Telecommuncations Analyst candidate that will work closely with the Global Infrastructure Product Owner gathering use cases and business requirements to deliver to the Enterprise Voice Engineers. This is a blend role of technical and business analyst responsibilities. They are looking to switch over to MS Teams Voice for many of their sites. Documentation is very crucial in this role. Located in Inver Grove Heights, MN 2 days onsite and 3 days remote.

　　Resume Must Haves:

　　Preferred experience with MS Teams Voice/ Phone but overall Telephony experience is important.

　　Ability to gather use cases and/or business requirements

　　Create documentation related to MS Teams Voice/ Phone platform.

　　MS Teams certifications are a nice to have.

　　Write robust documentation – standards, procedures, process, use cases.

　　Training - 5-10%. Migrate folks onto teams.

　　The role is a combination of the following:

　　Telecom Analyst:

　　Maintain accurate and up-to-date documentation of an enterprise voice system including but not limited to procedures, configurations, etc.

　　Telecom Business Analyst:

　　Deep understanding of telecom processes, excellent analytical skills, and the ability to translate business requirements into effective technical solutions.

　　Telecom End-User Trainer:

　　Responsible for designing and delivering training focused on telecommunication technology, systems, and processes

　　Requirements

　　Good understanding of use cases

　　Deep understanding of procedures

　　Background working with Analytical Skills

　　Experience with Global Infrastructure

　　Previous experience working with Technical Solution

　　Earlier work involving Telecommunications

　　Prior experience with EO/IR systems

　　Demonstrated knowledge of Business Requirement Document

　　Comprehension of Translate Business

　　Command of training

　　Adeptness in configuration management

　　Telephony System experience highly valued

　　Hands-on experience with Enterprise Voice

　　General familiarity with voice

　　Solid understanding of documentation

　　Phone Presence, processes, procedures experience preferred

　　Practical knowledge of telecom

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