Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

　　Working at Abbott

　　At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

　　Career development with an international company where you can grow the career you dream of.

　　Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

　　An excellent retirement savings plan with high employer contribution

　　Tuition reimbursement, the Freedom 2 Save (https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program and FreeU (https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit - an affordable and convenient path to getting a bachelor’s degree.

　　A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

　　A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

　　The Opportunity

　　This position works out of our Abbott Park location in the General Counsel division.

　　The Technology Support Analyst assists the Legal Technology team in providing end user support for legal systems including, but not limited to

　　Passport (legal matter management and ebilling system),

　　iManage (document management),

　　Global Entity Management System (entity management) and

　　iMatter (legal matter management).

　　What You’ll Work On

　　Functions as the Subject Matter Expert (SME) for analyzing and resolving Legal system support requests.

　　Reviews support tickets and emails, analyzes and triage issues, determine root cause(s) and works closely with the Legal Technology team, Business Technology Services, and other resources to resolve issues.

　　Provides Level 1 and 2 support leading day-to-day issue management, system incidents, troubleshooting errors.

　　Understands the capabilities of Legal systems and departmental business processes and how Legal systems can be used to facilitate their work processes for matter, document, and entity management.

　　Onboarding and offboarding of users, providing system usage guidance.

　　Support end user training in coordination Legal Technology team.

　　Documents system enhancement list, prioritize an recommend system and process improvements with Manager, Legal Technology

　　Assists with system testing and troubleshooting.

　　Monitor system performance, health checks, and verifying integrations are functioning as expected.

　　Assists with software upgrades, enhancements, installation, and projects.

　　Maintains system documentation to enable knowledge transfer within the Legal Technology team.

　　Tracks helpdesk requests to shared mailboxes.

　　Conduct ad hoc issue resolution sessions.

　　Required Qualifications

　　Bachelor’s degree in a technical discipline OR equivalent experiencePreferred Qualifications

　　Minimum 1-2 years of experience in a system support role, particularly related to legal or comparable systems

　　Good technical aptitude, able to readily understand and analyze complex system concepts and technical issues

　　Highly customer service focused

　　Strong verbal and written communication skills

　　Excellent computer skills (particularly with MS-Office applications)

　　Ability to work independently and as part of a team

　　Apply Now (https://www.jobs.abbott/us/en)

　　Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com (http://www.abbottbenefits.com/pages/candidate.aspx)

　　Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

　　Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on X (formerly Twitter) @AbbottNews and @AbbottGlobal.

　　The base pay for this position is $48,000.00 – $96,000.00. In specific locations, the pay range may vary from the range posted.

　　An Equal Opportunity Employer

　　Abbot welcomes and encourages diversity in our workforce.

　　We provide reasonable accommodation to qualified individuals with disabilities.

　　To request accommodation, please call 224-667-4913 or email [email protected]