Company

　　Federal Reserve Bank of Richmond

　　When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.

　　Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a flexible work environment where you can truly find balance.

　　About the Opportunity

　　The National IT – BDG Client Engagement department has an immediate opening for a Technology Services Manager, reporting to the Senior Product Manager.

　　Accountable for managing the services and portfolio of applications and infrastructure aligned with an internal Business Partners. Provide specialized technical services through knowledge and expertise focused on defining and improving client technology needs or product vision and strategy. Identify client business improvement opportunities by managing integration of emerging services. Define and deliver tools, products, platforms, processes, and capabilities that directly influence efficiency of the portfolio. Create methodologies and best practices to ensure delivery of products and/or services aligned with IT standards. Technology Services Manager (TSM) requires a seasoned professional with a full understanding of IT industry practices. Requires high level of experience and proficiency in field.

　　What You Will Do:

　　Develops and maintains business relationships with critical clients/vendors and represents client/vendor interests in the planning and implementation of services. May manage matrixed teams in the delivery of high-quality products on time and within budget.

　　Proactively identifies new service needs, assists in defining product vision and strategy, and represents client in technology planning efforts.

　　Strong organizational skills are essential to resolve and track the completion of events, changes, problems, incidents, and requests within appropriate process guidelines. Coordinates business requirements and scope and participates in cross-functional teams to ensure product adherence to business requirements.

　　Effectively communicates with clients and other resources to update and maintain progress status. Provide input / status updates to senior leadership and executives during project design, build, and testing phases.

　　Serves as primary technical point of contact for all infrastructure services. Ensures the delivery of high-quality, cost effective and efficient services. Facilitates and coordinates planning, and implementation efforts related to client`s needs.

　　Communications: Excellent interpersonal, negotiation, creativity, attention to detail, and oral and written communications skills tailored for the intended audience.

　　Risk Management: The individual is responsible for understanding and applying risk management discipline in decision making and contributing to his or her function`s risk management.

　　Decision Making: Works under direction and guidance in planning details of procedures and methods to attain definite objectives. Makes decisions within established or widely accepted standards. Achieves assigned/planned results by decisions and actions based on professional methods, training, business principles, and practical experience.

　　Experience w/ Agile methodology following SAFe.

　　On-Call rotation will be required.

　　Performs other related duties as assigned.

　　Qualifications:

　　Bachelor's Degree or commensurate work experience.

　　3+ years relevant or similar work experience as Product Owner supporting Scrum teams in SAFe Agile environment.

　　Knowledge of ServiceNow or commensurate technical platform a plus

　　Must exhibit strong interpersonal skills, a collaborative style and can share technical ideas and approaches with others.

　　Cloud Infrastructure, software development process and technical software experience is preferred.

　　Familiarity with Kanban, Agile, or Scrum processes.

　　Certified Scrum Product Owner certification is a plus.

　　Position requires a broad understanding of various information technology disciplines and how they are combined to provide business value:

　　UNIX and Windows Operating Systems

　　Server Hardware, Firewalls, Network routing, Switches, Load Balancers

　　Middleware, API, File Transfer and Messaging, and Database

　　Discover the Reason Why So Many People Love It Here!

　　When you join the Richmond Fed, not only will you find a challenging and purposeful career, you’ll also have access to a wide range of benefits and perks that support your health and wealth, including:

　　Great medical benefits

　　Pension and 401(k) with employer match

　　Paid time off

　　Tuition reimbursement

　　Employee resource networks

　　Paid volunteer leave

　　Flexible work options

　　Onsite amenities that make working here fun!

　　Other Requirements and Considerations:

　　Candidates should review the Bank’s Employee Code of Conduct (https://www.richmondfed.org/-/media/richmondfedorg/about_us/careers/pdf/code_of_conduct.pdf?WT.si_n=Search&WT.si_x=3) to ensure compliance with conflict of interest rules and personal investment restrictions.

　　If you need assistance or an accommodation due to a disability, please notify [email protected] .

　　Employees who work at and/or visit another Federal Reserve entity or outside business as part of their job duties are required to comply with any onsite safety and health protocols of those organizations (including, but not limited to, requirements to vaccinate or test, mask, social distance, etc.).

　　Sponsorship is not available for this role. The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U.S. Citizenship or three or more years of Permanent Resident (Green Card) status.

　　The hiring range for Technology Services Mgr - Intermediate is $101,500 -$126,900 annually .

　　The hiring range for Technology Services Mgr - Senior is $112,800 -$141,000 annually.

　　For candidates outside Richmond, VA, listed hiring and salary ranges may be adjusted based on your geographic location.

　　Salary offered will be based on the job responsibilities and the individual’s knowledge, skills, and experience as defined in the job qualifications.

　　Applications are reviewed on a rolling basis. Interested candidates are strongly encouraged to apply by February 7 , 2024.

　　Full Time / Part Time

　　Full time

　　Regular / Temporary

　　Regular

　　Job Exempt (Yes / No)

　　Yes

　　Job Category

　　Information Technology

　　Work Shift

　　First (United States of America)

　　The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

　　Privacy Notice (https://www.kansascityfed.org/documents/7797/Workday_Privacy_Notice.pdf)

　　OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.

　　OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.

　　Why Our People Choose Us:

　　Our reputation precedes us

　　There will always be room for personal growth

　　Our people are first

　　You’ll find the right balance

　　Your responsibilities will be meaningful

　　We hope that you will be our future colleague.