Technology Logistics Coordinator

　　Graduate School of Business, Stanford, California, United States

　　Information Technology Services

　　Post Date Jan 04, 2024

　　Requisition # 100527

　　Stanford'sGraduate School of Businesshas built a global reputation based on its immersive and innovative management programs. We provide students a transformative leadership experience, pushing the boundaries of knowledge with faculty research, and offering a portfolio of entrepreneurial and non-degree programs that deliver global impact like no other. We are committed to advancingdiversity, equity, and inclusionin service of our mission of developing innovative, principled, and insightful leaders who change lives, change organizations, and change the world. We invite you to be part of this mission.

　　Stanford University’s Graduate School of Business Digital Solutions department seeks a Computer Support Analyst 2 to focus on purchasing and logistics coordination and work as the Technology Logistics Coordinator. The Technology Logistics Coordinator will handle the purchase, distribution, and tracking of computing equipment, related accessories, software, and phones. We support a distributed workforce of staff, faculty, postdocs, research fellows and students, who work on-site, hybrid, and fully remote roles. This Technology Logistics Coordinator will need to be highly organized, and detail oriented to track equipment throughout its life cycle (new requests, upgrades and the return, repurposing, and salvaging of previously issued items), on occasion research and process contracts for unique software (that which is not offered through the University Software team), and act as the department property administrator (DPA) for capital asset purposes. There may also be infrequent event coordination responsibilities and some department supplies procurement. The Technology Logistics Coordinator will be responsible for handling all tasks in alignment with the GSB and University’s policies. The candidate will have a good understanding of the basic technology components and be adept at juggling multiple high priority needs simultaneously. The Technology Logistics Coordinator must be comfortable with communicating with all GSB affiliates over email, phone, chat, and in person.

　　In this role, you will have the opportunity to get to know people across the GSB and the University. You will work closely with staff, both those who are highly technical and those who are not, to ensure the technology provided enables them to be successful. Your days will be varied as you prioritize your work to ensure deadlines are met. You will help set experience through clear and direct communications with clients. You will act as part of a larger team, who also support faculty, postdocs, research fellows, and affiliates. You’ll answer technical and administrative questions as you work to resolve requests and answer questions. You’ll become familiar with the University IT as you work with them to order and have installed new servers, with the Finance Department at the GSB and at the University level as you place orders, with the University Software Office as you procure software, and with the Property Office and the Surplus Office as you purchase and excess equipment. Each day is different and will bring with it its own challenges and opportunities.

　　Please note that this position is hybrid with a minimum of 3 days onsite per week.

　　Your primary responsibilities include:

　　Diagnose and resolve end-user problems; respond to escalated issues from clients and other support teams; perform triage, provide remote problem resolution, when possible, refer problems to associated groups.

　　Research, recommend and implement hardware and software purchases and configurations to meet client needs and ensure compatibility with university systems and architecture.

　　Primary liaison with internal and external vendors, responsible for obtaining quotes, purchasing, licensing, returns, and billing issues.

　　Work with University offices to order, change, and manage repair of mobile, physical, and softphones.

　　Work closely with end-users and the University property management office to assist with capital or special equipment requests and vendor selection.

　　Research, recommend and implement approved standards used throughout the unit and contribute to the development of the client support strategy.

　　Manage the Capital Equipment Inventory to ensure compliance with University guidelines.

　　Investigate and test new tools, systems, techniques, and software products.

　　Provide technical guidance and training; may guide other staff.

　　Work on projects requiring expertise and creativity in analysis and deployment of technology.

　　Create reports and spreadsheets which may utilize specialized software and systems. Make recommendations based on reports.

　　Process routine financial transactions, which may include researching and resolving discrepancies.

　　To be successful in this position, you will bring:

　　Two-year college degree and two or more years of relevant experience, or an equivalent combination of education and relevant experience.

　　Proficient computer skills and demonstrated experience with office software and email and chat applications.

　　Demonstrated success in following through and completing routine tasks that require attention to detail.

　　Strong verbal and written communication skills.

　　Excellent customer service and interpersonal skills.

　　Proficient in the use of Google Docs, Sheets, Microsoft Excel or similar tools.

　　Ability to apply diagnostic techniques for problem troubleshooting.

　　Ability to prioritize and multitask.

　　Resourcefulness is key and the ability to think outside the box, while adhering to policy.

　　Comfort with technology and data management.

　　In addition, preferred requirements include:

　　Demonstrated commitment to diversity, equity, and inclusion.

　　Exceptional ability to maintain an organized process for inventory control and management.

　　Demonstrated resourcefulness in resolving requests within guidelines and policies.

　　Ability to keep track of different standards and offerings to clients based on their affiliation.

　　Familiarity with the University’s purchasing system, including contracts, and Sunflower systems would be a plus.

　　The expected pay range for this position is $81,000 - $112,000 per annum.

　　Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

　　At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

　　Why Stanford is for You

　　Stanford’s dedicated 16,000 staff come from diverse educational and career backgrounds. We are a collaborative environment that thrives on innovation and continuous improvement. At Stanford, we seek talent committed to excellence, driven to impact the future of our legacy, and improve lives on a global sphere. We provide competitive salaries, excellent health care and retirement plans, and a generous vacation policy, including additional time off during our winter closure. Our generous perks align with what matters to you:

　　Freedom to grow. Take advantage of career development programs, tuition reimbursement, or audit a course. Join a Ted Talk, film screening, or listen to a renowned author or leader discuss global issues.

　　A caring culture. We understand the importance of your personal and family time and provide you access to wellness programs, child-care resources, parent education and consultation, elder care and caregiving support.

　　A healthier you. We make wellness a priority by providing access to world-class exercise facilities. Climb our rock wall or participate in one of hundreds of health or fitness classes.

　　Discovery and fun. Visit campusgardens, trails, and museums.

　　Enviable resources. We offer free commuter programs and ridesharing incentives. Enjoy discounts for computers, cell phones, recreation, travel, entertainment, and more!

　　We pride ourselves in being a culture that encourages and empowers you.

　　How to Apply

　　We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit a cover letter and résumé along with your online application.

　　* The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

　　Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

　　Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

　　Additional Information

　　Schedule: Full-time

　　Job Code: 4732

　　Employee Status: Regular

　　Grade: H

　　Requisition ID: 100527

　　Work Arrangement : Hybrid Eligible