North Tonawanda. Armstrong Pumps. Technical Support Specialist - Spanish Speaking. $61,000 - $76,000/year.

　　The Technical Support Specialist will be responsible for successfully resolving issues identified by Armstrong's customers, end users and sales teams. This position is a bilingual English/Spanish position.

　　This position will be located in North Tonawanda, NY, with possible travel to sites.

　　Salary Range: $61,000- $76,000

　　In addition to annual initiatives, the key accountabilities of this position are:

　　Customer Support * Provide an excellent technical support in an office-based environment or at times, on-site technical support to our local customer base. * Assist customers for problematic equipment and offer economic solutions. * Respond to customer technical inquiries and provide technical support, on-line or on-site. * Provide on-site training seminars for regional representatives and customers. * Travel to various projects in their local region to troubleshoot problematic jobs or assist with start-up and commissioning on Armstrong supplied equipment. (10% of scheduled time).

　　Coordination * Perform numerous other departmental assignments as required. * Make recommendations and collaborate with other teams within organization and vendors to improve products or processes. * Initiate corrective action reports if required. * Implement recommendations relating to method improvements and cycle time reductions.

　　Role Requirements * Minimum of two (2) years college technical diploma or degree in electrical or building controls preferred, but HVAC diploma/degree or five (5) years HVAC / Controls industry experience will be considered. * Fluent Spanish speaking * Incumbent must have a strong technical aptitude and the ability and willingness to work as a team member in a fast paced and continuously changing environment, carrying out assignments to completion with minimum supervision. * Two years experience working with engineering, manufacturing and distribution operations in an industrial environment. * Experience on a technical support and/or customer service type team. Public speaking / training experience is an asset. * Strong knowledge of centrifugal pumps, heat exchangers, building automation controls, building automation communication protocols such as BACnet and Modbus is a must. * Experience working with Tridium Niagara and wireless networking experience is a definite asset. * Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures) * Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations. * Strong, team-oriented leadership skills with presence and a bias for action. * Self-directed with ability to work autonomously and collaboratively and a focus on results. * Ability to communicate in an open and authentic manner in all situations.

　　To apply forward cover letter and resume to: [email protected]

　　Or follow link to apply on company website: http://armstrongfluidtechnology.com/