Job Requisition ID #

　　23WD68766

　　Position Overview

　　We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products.

　　Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Revit?

　　Then we would like to hear from you!

　　You will be responsible for resolving customer issues reported to Autodesk via phone, web, online forums, and other channels, and documenting these for our Knowledge Base.

　　You may also engage in a variety of proactive support activities such as: developing and presenting webinars, hosting Q&A sessions on our online communities, or presenting at company events like Autodesk University.

　　Responsibilities

　　Provide timely, friendly and efficient assistance to Autodesk customers on a variety of issues and questionsDocument problems and solutions in short and clear articles for our knowledgebaseResearch, verify, and document product issuesManage customer expectations by providing timely updates on progress

　　Minimum Qualifications

　　Experience in the use of RevitFluency in German or FrenchProfessional experience in the AEC (Architecture, Engineering, Construction) industryExcellent written and verbal English communication skillsA passion for helping peopleAptitude for problem-solvingAbility to thrive in a fast-changing environment

　　Preferred Qualifications

　　Familiarity using Navisworks, Advance Steel or BIMCustomer service experienceGerman or French language is a plus

　　At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

　　Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

　　Salary is one part of Autodesk's competitive package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.