Job Requisition ID #

　　23WD73377

　　Position Overview

　　The Technical Support Specialist will report directly to the Manager, Product Support for Autodesk Japan. Work location will be home office or remote hybrid to provide excellent support services to our customers. You will convey an urgency to resolve our customers' problems; reflect a positive and professional disposition during support calls and in writing; and will follow up to ensure that their suggestions are understood and applied by the customer

　　テクニカルサポートスペシャリストは、お客様の問題を解決するために早急に対応します。 電話が多いですがメールやチャットでも、前向きな姿勢をとり、友好的な態度で接し、専門的な観点でお客様対応を行います。また、 提案したことお客様に理解され、受け入れていただくためのフォローアップを確実に行います。

　　Responsibilities

　　You will troubleshoot AutoCAD products by phone or chatYou will use skills in troubleshooting to focus on solving client software installation and licensing issuesEnsure that issues are analyzed, documented, and resolved, creating an outstanding customer experience and enhancing the team's knowledgeYour role will involve research, troubleshooting systems and programs, and identifying program and system conflicts that may prevent clients from AutoCAD and the related thingsDocument reported problems and corresponding solutions in short and clear articles, within the company knowledge baseManage customer expectations by providing fast, detailed updates on progress

　　役割

　　電話、チャット、メールなどを通じて、AutoCADのトラブルシューティングを行いますトラブルシューティングとコミュニケーションのスキルを活用しながら、AutoCADに関するトラブル対応や、ソフトウェアのインストールとライセンス関連の技術的な問題を解決することに焦点を当てます。卓越したサポートの体験をお客様に感じてもらうことや、チームのナレッジの質を高めるために、問題を適切に分析し、文書化しながら、解決してきますAutoCAD製品にかかわる問題について、要因を探るために、調査し、システムやプログラムのトラブルシューティングを行い、問題や障害を切り分けしていきます報告された問題とそれに対する解決策を、端的で明確なナレッジとして文書化していきます進捗状況をタイムリーに更新することにより、顧客の期待を維持していきます

　　Minimum Qualifications

　　Good customer service skills over the phone or previous relevant experienceExperience helping people and experience with problem-solvingExperience working in a dynamic workplace. High-speed engagement. High-productivitySkills of basic technical troubleshooting to resolve product features related, installation and licensing issues or and perform to replenish knowledge in normal work by yourself even though you don't know themExcellent written and verbal Japanese language skillsExperience training in EnglishDetermination to get knowledge about AutoCAD and it's vertical products

　　最低資格

　　電話での優れたカスタマーサービススキル（また同等の経験を持つ経験）人を助けることへの情熱と問題解決をしようとする資質急速に変化する環境で順応していける能力インストールから使用中の問題まで、AutoCAD製品に関わるすべての問題を解決するため、基本的なトラブルシューティングを実行できるスキル、または、現状はスキル不足でも通常の日常業務の中で自ら率先して学んで知識の補充していける意欲と能力文書および会話での優れた日本語でのコミュニケーション能力英語でのトレーニングを理解する能力AutoCAD関連製品に関する知識を得ようとする強い姿勢

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　　About Autodesk

　　Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

　　We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

　　When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

　　Salary transparency

　　Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

　　Diversity & Belonging

　　We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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