Technical Support Specialist

　　Print (https://www.schooljobs.com/careers/mercyedu/jobs/newprint/3946858)

　　Apply

　　

　　Technical Support Specialist

　　Salary

　　$44,400.00 - $71,026.00 Annually

　　Location

　　Tarrytown, NY

　　Job Type

　　Full Time Staff

　　Remote Employment

　　Flexible/Hybrid

　　Job Number

　　00438

　　Division

　　Facilities and Operations

　　Department

　　Info Tech / Chief Info Officer

　　Opening Date

　　03/06/2023

　　Union Status

　　Union

　　Description

　　Benefits

　　Job Posting Summary

　　Essential Job Functions & Responsibilities:

　　Provide specialized support for desktop computers, laptop computers, tablets, audiovisual equipment, and instructional spaces; respond to helpdesk tickets.

　　Perform advanced troubleshooting and repair of systems/devices; create documentation and update procedures.

　　Leverage software tools to remotely connect to end-user systems and troubleshoot issues.

　　Maintain accurate system inventory, documentation, storage, and security of equipment; obtain estimates for parts as required.

　　Install or assist with the installation of hardware and peripheral components such as monitors, keyboards, printers, and scanners.

　　Prep end-user computers and apply pre-built images.

　　Participate in audiovisual and other projects, as assigned.

　　Assist users with hardware and specialized software applications.

　　Periodically provide tier-1 phone support as needed.

　　Monitor help desk inbox and resolve issues in a timely manner.

　　Work at scheduled events and meetings to provide assistance and technical support.

　　Adhere to applicable policies and procedures.

　　Perform other duties as assigned.

　　Qualifications

　　Associates degree or equivalent from two-year college or technical school; and four years related experience and/or training; or equivalent combination of education and experience to successfully perform the essential duties of the job such as those listed.

　　Strong customer service skills

　　Experience with help desk ticketing systems and customer service workflow

　　2-4 years hardware/software troubleshooting experience in a Windows/Mac environment

　　A pleasant and collegial personality consistent with the mission of a service-oriented unit

　　Physical/Other Requirements:

　　Must be able to push, pull, move or lift up to 50 lbs.

　　Must be able to meet all general health requirements for the position as per university policies.

　　Compensation offered will be commensurate with the educational background and work experience of the individual.

　　Mercy University promotes a community campus environment. As a result, employment is limited to the following states: New York, New Jersey, Connecticut, and Pennsylvania. Applicants outside of those states or the USA will be required to relocate. Relocation assistance may be provided for eligible moves.

　　About Mercy

　　Mercy University is a dynamic, diverse New York City area university whose students are on a personal mission to get the most out of life by getting the most out of their education. Our institution is an independent, coeducational university that offers more than 90 undergraduate and graduate degree and certificate programs within five schools: Business, Education, Health and Natural Sciences, Liberal Arts and Social and Behavioral Sciences. Mercy's efforts in these programs have been recognized over the last several years. As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been honored by being ranked nationally among the top Colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU).

　　Mercy University was further recognized by HACU as a national leader in awarding bachelor's degrees to Hispanics in several disciplines, including Psychology, Sociology and Business. Additionally, to support our diverse student body, Mercy University has pursued and been awarded a number of federal grants which enable us to better develop and deliver services to our students. Mercy University is proud to be recognized as an institution which helps under-served students to achieve their educational aspirations. Westchester Magazine has also named Mercy the Best College in Westchester County in 2019 and 2020.The vibrancy of the University culture is sustained by a diverse student body from around the region. Enrollment, including full-time and part-time undergraduates and graduates is approximately 10,557; The University offers campuses in Dobbs Ferry, Bronx, Manhattan as well as online offerings.

　　At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.

　　Our Mission:

　　Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.

　　EEO Statement

　　Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, height, weight, genetic information, disability, or protected veteran status.

　　The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the company. The University is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.

　　Campus Safety

　　Mercy University is committed to providing a safe and welcoming environment for all. Information regarding campus safety can be found here. (https://www.mercy.edu/media/annual-security-and-fire-safety-report-1042023)

　　Mercy University strives to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.

　　Health Insurance:

　　UntitedHealthcare Oxford

　　In-network and out-of-network plan options

　　EmblemHealth HIP Prime HMO (Union Staff)

　　Dental Insurance:

　　UnitedHealthcare Oxford

　　In-network and out-of-network plan options

　　Vision Insurance:

　　UntitedHealthcare Oxford

　　Paid Time Off:

　　Mercy University provides generous leave benefits to its employees.

　　Disabilities & Workers Compensation Insurance:

　　Coverage in accordance with New York State regulations

　　Life Insurance:

　　Long-Term Disability:The Hartford

　　Short-Term Disability:The Hartford

　　Flexible Spending Account (FSA):

　　Ameriflex

　　Retirement Benefits:

　　TIAA

　　The Mercy University Retirement Plan is comprised of two components:

　　Deferred Compensation Plan

　　All eligible employees may contribute to the Deferred Compensation Plan on a pre-tax basis upon joining the University.

　　Defined Contribution Plan

　　Eligible employees are enrolled in the Defined Contribution Plan after two (2) years of full-time employment at Mercy University and receive a semi-monthly contribution from the College, based on age and salary. If an employee is under age 36, they will receive a contribution of 3.3% of their annual salary each pay period. If an employee is age 36 or older, they will receive a contribution of 9% of their annual salary each pay period.

　　If employed full-time for two (2) or more consecutive years by another institution(s) of higher education (college or university), without an intervening break in service within the last twelve (12) months prior to employment before joining Mercy, please submit a waiting period waiver form to Office of Human Resources. The Defined Contribution will begin as of the first day of the month following receipt of the completed waiver form.

　　Remote Work:

　　Mercy University recognizes the important role that workplace flexibility can play in an employee’s ability to manage work-life balance.

　　Learn more about our remote work policyhere (https://www.mercy.edu/media/remote-work-policy-final) .

　　Tuition Remission: Staff & Faculty

　　Mercy University provides a competitive education to students and extends that formal education opportunity to employees, and their spouses/domestic partners, and dependents at a reduced tuition rate through this Tuition Remission Benefits Policy for Mercy Employees.

　　Learn more about our tuition remissionhere (https://www.mercy.edu/media/tuition-remission) .

　　Tuition Exchange:

　　We are a member of the Tuition Exchange Program. Employees are eligible to apply for the Tuition Exchange Program after completing two (2) consecutive years of full-time employment.

　　Employee Assistance Program:

　　Compsych

　　Voluntary Benefits:

　　Allstate Identity Protection

　　LegalEase

　　Liberty Mutual Auto & Homeowners

　　Nationwide Pet Insurance

　　PlumBenefits

　　ScriptSave

　　Working Advantage

　　Note: The above describes a brief summary of benefits and is subject to change.

　　Agency

　　Mercy University

　　Address

　　555 Broadway

　　Dobbs Ferry, New York, 10522

　　Phone

　　914-674-7839

　　Website

　　http://www.mercy.edu

　　Apply

　　Please verify your email addressVerify Email