A Career at Rheem: Where Comfort Is Your Calling

　　At Rheem, we're dedicated to bringing comfort to people's lives. And, as a leading global manufacturer of heating, cooling and water heating equipment, we're innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It's an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact people's lives-every day.

　　 The Technical Support Analyst - Heat Pump will be responsible for providing advanced assistance to customers over the phone, through electronic communication, and during field visits to diagnose and solve documented and undocumented service and installation issues. Service Technicians are required to drive Company vehicles to and from customer locations.

　　This position will serve our Raypak Division, located in Fort Myers, FL. This open role is remote; however, our ideal candidate should reside at or near Fort Myers, FL. Ability to meet in person for trainings and meetings is required.

　　 WHAT YOU'LL DO

　　Qualifications:

　　 WHAT YOU NEED

　　• Associates Degree - Business School Certificate/Diploma or other post high school training.

　　• EPA Certification - Must have license to handle refrigerant.

　　• 2-4 years of customer service-related experience in the insurance/manufacturing industry.

　　• Excellent communication skills, written and verbal, with attention to detail and accuracy.

　　• Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.

　　• Demonstrates ability to work well with others in a matrix team environment.

　　• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

　　• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

　　• Valid Driver's License

　　 HOW TO STAND OUT

　　• Field service experience relating to HVAC equipment and heat pumps.

　　• Ability to read, write, and comprehend technical instructions, short correspondence, and memos.

　　• Ability to carry out instructions furnished in written, oral, or technical diagram form.

　　• Must have excellent problem-solving skills for technical products.

　　• Ability to support multiple products and prioritize multiple projects.

　　• Must be able to work weekends, staggered shifts, and holidays.

　　• Bilingual in Spanish preferred.

　　 Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

　　 For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, Hawaii, Idaho, Louisiana, Mississippi, Montana, New Mexico, North Dakota, South Dakota, Vermont, West Virginia, or Wyoming.

　　 Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

　　 #LI- RK1