Description You'll love this job if you excel at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. The ideal candidate for this Help Desk Analyst position has strong problem-solving skills and a passion for making effective change within an organization. This Help Desk Analyst role is based in the Boiling Springs, South Carolina area and is a long-term contract / temporary to hire opportunity.

　　What you get to do every day

　　Independently investigate and implement solutions to technical issues

　　Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

　　Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

　　Help and follow up on technical help tickets submitted via phone, email, and walk-ups Requirements

　　Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications

　　IT support ticketing system experience desired

　　Expertise in Ticketing System

　　Proficiency in Basic Network Troubleshooting

　　Support Tickets experience

　　Demonstrated knowledge of user administration and bug fixing in a client server environment

　　Understanding of basic networking concepts

　　Ability to recognize, evaluate, and resolve problems effectively

　　Basic Linux understanding

　　Technology Doesn't Change the World, People Do.®

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .