Introduction

　　At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

　　Your Role and Responsibilities

　　In this role, you will have the opportunity to be a part of an agile and global enterprise support team that prides itself on delivering an outstanding level of customer service and technical support to our global SaaS and on-premise customers. As a Technical Support Professional you'll become a subject matter expert in Planning Analytics and become an advocate for our customers and ensuring that they are successful with our software solu-tions.

　　The roles responsibilities include providing solutions to IBM customers through trouble-shooting, research and investigation, while maintaining constant communication with the customer.

　　You will be working with our customers using Planning Analytics (SaaS and On-premise) via our ticketing system, phone, live chat and our online community and at times at the cli-ent site and you will perform triage, root cause analysis, debugging and solving problems across our solutions. This role provides a fantastic opportunity where you are always learning, getting to use the latest technologies and being part of a great team.

　　Required Technical and Professional Expertise

　　Experience in customer support, software services or system administration.

　　Strong skills and work experience with multi-dimensional tools such as IBM Plan-ning Analytics (TM1), Hyperion, Anaplan or SAP BPC.

　　Microsoft Excel Expertise

　　Deep understanding of Windows or Linux/Unix operating systems

　　Knowledge of programming, server architecture and networking.

　　Knowledge of Public Clouds, containerisation and orchestration (Dock-er/Kubernetes)

　　Excellent communication and customer service skills

　　Ability to discuss and present ideas to our clients and work with them to understand their requirements and business processes.

　　Candidates must be technically astute and have the ability to quickly pick up new technical skills and concepts.

　　Preferred Technical and Professional Expertise

　　DIRECT PROBLEM-SOLVING EXPERIENCE: Previous experience in dealing with client issues is valuable as is a proven ability to resolve problems.

　　STRONG COMMUNICATION SKILLS : Requires the ability to communicate clearly with Internal and external clients in spoken and written communications.

　　BUSINESS NETWORKING EXPERIENCE : Understanding of the IBM and/or OEM support organizations.

　　EXCELLENT CO-ORDINATION, LEADERSHIP & ORGANIZATIONAL SKILLS: Requires ,

　　coordination and organizational skills, able to lead diverse teams and multi-task within a team business

　　network environment. Project Management skills are valuable.

　　PRESONAL ATTRIBUTES:

　　LANGUAGE SKILLS: Requires English skills. Multiple language fluency is an advantage.

　　SELF MOTIVATION, CONTINUOUS LEARNING & DRIVE: Requires drive and enthusiasm to work

　　within the client relations team. Ensures the targets of client satisfaction, responsiveness and final

　　resolution delivery are achieved. Must be flexible, adaptable and have a growth mindset. A sense of humour is important.

　　TEAM WORK: Requires the ability to work effectively and harmoniously within the client relations

　　team. The sharing of Information and cooperating with direct and Indirect work colleagues Is a very

　　Important element of performing and developing in the job.

　　EXCELLENCE IN CLIENT SERVICE & CLIENT SATISFACTION : Requires a personal desire and

　　passion to pursue client Satisfaction and continued Improvements In delivery of Client problem

　　resolution.

　　About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

　　This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

　　Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

　　Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

　　Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

　　Are you ready to be an IBMer?

　　About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

　　Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

　　For additional information about location requirements, please discuss with the recruiter following submission of your application.

　　Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.