Description

　　POSITION SUMMARYDirects and coordinates activities of the Technical Support team and it efforts to support for all system software, hardware, and end user support. Responsible to assure that company IT support is adequate to meet the requirements of its users to fulfill their customer requirements.ESSENTIAL JOB FUNCTIONSEnsure all software-licensing agreements are legal and up-to-date for all Company PCs.Coordinate and be available for afterhours support to ensure that support demands are fulfilled.Consult with IT manager to determine information requirements of management and all users, determine boundaries and priorities of new projects, and discuss system capacity and equipment acquisitions.Confer with department heads and other IT team managers involved with proposed projects to ensure cooperation and further define nature of project.Assign, schedule and/or delegate work to employees and review their work.Ensure that policies for workstation system security compliance and inventory tracking are followed and meeting the department goals.Interpret policies, purposes and goals of organization to subordinates.Prepare progress reports to inform management of project status and deviation from goals.Review reports of computer and peripheral equipment production, malfunctions and maintenance to ascertain costs and plan department operating changes.Participate in IT Management decisions concerning technical direction and support within Information Systems Technology Department.Direct training of subordinatesAssist staff to diagnose and solve computer equipment problems and work with other IT teams to ensure we adequately support our user's requirements.(May) participate in technical projects, such as writing equipment specifications and requirements.Review state of technology, prepare analysis and recommend system upgrades of migration to different systems as appropriate.JOB QUALIFICATION REQUIREMENTSPreferred college degree or the equivalent (plus two years' experience as a supervisor in the computer field)Must have good supervisory skillsSPECIAL SKILLSAdvanced Computer literate and problem solving skillsExcellent written and verbal communication skillsWORKING CONDITIONSNormal office environment with some travel to plant locations and afterhours support and project work

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities