Description

　　Technical Support EngineerRemote, USA  OneStream Software LLCBenefits Offered  Vision, Medical, Life, Dental, 401KEmployment Type  Full-TimeCompensation Range  $64,000.00 - $82,000.00 (Range applies to US candidate only) + Benefits/Variable Comp/Equity - Range may vary based on experienceABOUT THE JOBWe are looking for a Technical Support Engineer that specializes in performance troubleshooting to join our Customer Support team. This individual will be responsible for working with our external customers to provide them with financial software support and resolving any performance issues that may arise. The ideal candidate will be passionate about working with customers and providing them with exceptional customer service.

　　RESPONSIBILITIES:Respond to product related customer issues and contact customers to triage problems.Provide remote product support for OneStream customers and troubleshoot product configuration issues.Complete changes to Customer Azure environments (Configuration Changes, Database Copies, VPN, VM Resize, DB Scaling)Research, resolve and respond to complex issues across the application product lines and product boundaries ensuring policy compliance.Submit customer enhancement requests to software development teams.Update and maintain technical knowledge base articles.Ensure all interactions with OneStream customers are positive and handled with a high sense of urgency.Lead by example and encourage information sharing, team-based resolution activity, cross training and putting an emphasis on resolving cases as quickly and effectively as possible.Perform customer software installations and upgrades, typically in virtualized environments.Build strong relationships with customers and ensure customer satisfaction.

　　DESIRED SKILLS AND EXPERIENCEFormal Education and CertificationCollege diploma or Bachelor's Degree in a finance or technology-related field (or equivalent work experience)Knowledge and Experience5+ years Software and/or In-App troubleshooting experienceExperience in a Level 2 or Level 3 IT support environmentKnowledge of Finance and Accounting practices and principlesExperience solving financial-driven support issuesExperience supporting customers in a Windows environment (Windows 10, Windows Server, IIS, SQL Server, SQL, VMware, and/or Hyper-V)Experience with Microsoft AzureExperience documenting best practices and procedures in an IT knowledge baseNice to HaveExperience with PowerShell, VB.net or Visual Basic. Any object-oriented programingPrior experience with any of the following products:OneStreamOracle Hyperion HFM, FDM, Planning, EssbaseBlacklineSAP Outlooksoft BPCSAP BOFC (Cartesis)IBM Cognos or other EPM solutions.Personal AttributesResults-driven.Detail-oriented.Strong presentation skills.Able to multi-task.Flexible and adaptable.Team player.Legally authorized to work for any company in the United States without sponsorship.

　　WHO WE AREOneStream is an independent software company backed by private equity investors. OneStream provides an intelligent finance platform built to enable confident decision-making and maximize business impact.OneStream unleashes organizational value by unifying data management, financial close and consolidation, planning, reporting, analytics, and machine learning. We empower Finance and Operations teams with AI-enabled insights to make faster and more intelligent decisions every single day. All in a single, modern CPM platform designed to continually evolve and scale with your organization. To learn more visit .

　　WHY JOIN THE ONESTREAM TEAMTransparency around corporate structure, salary, and benefitsCore value of customer suc