GV’s advanced technology is used by media and entertainment creators across the world to power the content you watch, and we are looking for talented people to join our team supporting our customers throughout EMEA.

　　If you have a passion for the technology behind TV and Media,great interpersonal skills, and a can-do attitude then we want to hear from you!

　　As part of our delivery and support organization, we'll train you to commission our solutions, help our customers get the best out of using them, and provide support to them when they need it. There will be opportunities to travel in Europe and beyond, working with some of the biggest broadcasters in the world on some exciting projects!

　　The Role

　　To be successful in this role, you must have a true passion technology combined with helping and supporting and have our customers’ best interest at heart, as well as the business itself.

　　The main purpose of the job is:

　　Put our customers first by providing industry leading customer service with innovative solutions to overcome challenges faced by our customers

　　Apply advanced troubleshooting techniques to provide solutions to our customers' individual needs

　　Work directly with Grass Valley Support Account Managers and Product Experts to help reproduce and resolve customer issues

　　Drive customer communication

　　Be technically curious and convert this knowledge to practical application

　　Drive projects that improve support-related processes and our customers’ technical support experience

　　Write tutorials, how-to videos, and other technical articles

　　Work on highly complex customer problems

　　Provide prompt and accurate feedback to customers

　　Ensure all issues are properly logged within SFDC, JIRA and support programs

　　Prioritize and manage several open issues at one time

　　Prepare accurate and timely reports

　　Produce written designs and documentation regarding proposed or actual deployments - includes traditional as well as solutions using Grass Valley AMPP Technology.

　　What you’ll need to be successful

　　Technology Systems Knowledge: 

　　Degree qualified or equivalent combination of skills and experience.

　　Self-starter who is excited about technology

　　Strong customer focus

　　Strong multi-tasking skills

　　Solid research skills with an emphasis on finding and using information quickly

　　Proven ability to function as a part of a team

　　Excellent written and verbal communication skills

　　Proven ability to meet deadlines

　　Be hardworking, organised, team orientated and be able to work under pressure

　　Ability to travel to and work at customer sites on a regular basis if required

　　Other Preferred Skills (or desire to learn):

　　Working knowledge of server-based applications and computer networking

　　Working knowledge of Windows and Linux (Ubuntu)

　　Understanding of Video, Broadcast production techniques (If you're familiar with the workflow of an audio mixer or open source software like OBS, this would be a good starting point.)

　　Working Knowledge of digital and analogue electronics and digital and analogue video and audio systems

　　Strong knowledge of Compressed & Uncompressed Broadcast Standards (2110, 2022, NDI, SRT)

　　Working knowledge of Broadcast test equipment (Telestream PRISM, Phabrix, IP & SDI)

　　Understanding of IP switch configuration and network architecture. (L2 vs L3, PTP, Multicast)

　　Exposure to Cloud computing (AWS EC2, Security groups, VPC, IAM, S3 Bucket.)

　　Exposure to Kubernetes, docker, & K9s would be particularly beneficial.

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