Technical Support Engineer

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　　Fecha: 18 ene. 2024

　　Ubicación: Madrid, Spain

　　Empresa: BT Group

　　Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

　　This is an opportunity to play your part and protect our company, our customers and our communities from cyberattack. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience. You’ll learn from those around you, and from outstanding training and development resources to become even better at what you do. With the best technology at your fingertips, you'll be part of a friendly and flexible working environment where your contribution is always valued.

　　KEY RESPOSIBILITIES:

　　To manage the faults of Global network

　　Perform SSR and small projects for customer

　　Attend customer technical meetings

　　Availability for interventions and on-call outside of normal service hours

　　Ability to manage tasks in Preventive Operation, Management of incidents of this level, Request and change management.

　　SOFT SKILLS:

　　amust - customer focus - Ability to meet the customers’ needs in line with the business requirements

　　an advantage - result-orientation - Focusing on the objectives and the required outcomes of the processes while delivering a service

　　amust - teamwork - Working with a cooperative and positive attitude in a group setting to achieve common goals

　　an advantage - communication skills - Communicating effectively and efficiently while adapting to your audience and getting the message through as intended

　　amust - logical thinking - Ability to comprehend and to oversee various aspects of a problem or a situation

　　amust - taking ownership - Taking the responsibility and taking care of the consequences of making a decision

　　amust - analytical mindset - Using all data and information available to analyse and understand a situation, with the aim of supporting decisions

　　amust- problem-solving - Ability to find root causes of problems and to focus on their quick and efficient solution

　　PROFESSIONAL SKILLS:

　　amust- Knowledge in Cisco Technologies

　　amust- Knowledge of network routing

　　amust- Experience in handling faults in networks services

　　amust- Management of ticketing tools Service Now Opening and Management of changes

　　an advantage - CCNP certificate

　　LANGUAGE SKILLS:

　　amust- English - fluent

　　amust- Spanish - conversational

　　Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we’re also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture your potential and shape your future – whatever your background or experience. ​

　　In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.

　　A FEW POINTS TO NOTE:

　　Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

　　DON'T MEET EVERY SINGLE REQUIREMENT?

　　Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.