Tech Customer Support Specialist II

　　Would you like to join our excellent tech support team?

　　Do you have a passion for delivering excellent support to our customers?

　　About the Business

　　LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

　　About our Team

　　Our Technical Support Analyst is dedicated to supporting our valued customers. We provide excellence in our delivery of service through various channels of support. This includes detailed technical support, by phone, and email. Our goal is to give our customers the information they need and deliver high quality assistance.

　　About the Role

　　Technical Support Analyst III will provide support to customers, including troubleshooting, problem resolution and maintenance of products and services. The Technical Support Analyst will also provide customer support and guidance for Law Enforcement customers related to the installation, troubleshooting, and integration of the NJ Crash software.

　　Responsibilities

　　Working directly with law enforcement to help maintain their public safety solutions.

　　Utilizing your great communication skills, you will build great relationships with customers by delivering timely and effective solutions.

　　Troubleshooting support via oral and written communications.

　　Providing technical support for proprietary products and services.

　　Developing and delivering training materials to customers and team members.

　　Requirements

　　Have a thorough understanding of software and hardware systems.

　　Customer service technical environment background preferred.

　　Able to analyze, isolate and troubleshoot complex customer issues and work those issues to resolution.

　　Have experience using a recognized development methodology (e.g., Agile, SCRUM, KANBAN)

　　Able to develop and execute automated and performance testing.

　　Possess SQL experience.

　　Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000)

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　　At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

　　We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .

　　Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

　　RELX is a global provider of information and analytics for professional and business customers across industries.

　　We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

　　In short, we enable our customers to make better decisions, get better results and be more productive.