Job Title

　　Technical Service Specialist

　　About Abbott

　　Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

　　Working at Abbott

　　At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

　　Career development with an international company where you can grow the career you dream of.

　　A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

　　A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

　　The Opportunity

　　This position works out of our Johannesburg location in the Abbott Core Diagnostics Division. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

　　In this role you will be part of Abbott Africa expert team that support the installation, 2nd level support and 3rd level support, TSB programs and escalations, performance improvement on Abbott CDx instruments to ensure excellence in Service Support in Africa

　　What You’ll Do:

　　Take the lead in driving and implementing and updating to current trends.

　　Multipoint check and protocol for Preventative Maintenance

　　Multipoint check and protocol for PDM

　　Multipoint check and protocol for PHN

　　Multipoint check and protocol for Reactive

　　Perform instrument installations of Abbott ADD instruments in AFRICA with strong focus on region of responsibility.

　　For escalation protocol, provide third level Service support to base business Service teams via remote diagnostic analysis of errors in region Africa.

　　Support local base business Service teams by conducting 1st & 2nd level technical Service support for all ADD instruments at customer laboratories when needed.

　　Assist local teams by conducting 1st level support, i.e. failure analysis, repair, hardware and software upgrades.

　　Conduct technical coaching and workshops for ADD and Distributor Service Engineers.

　　Act as the key contact for local Service & Support teams and technical teams in Africa.

　　Actively collaborate with the Field Service Engineers, Application Support Specialist and the Commercial team to provide an excellent customer experience and contribute to business growth.

　　Actively monitor instrument performance to identify and implement areas of improvements.

　　Drive Global KPI and support initiatives.

　　Drive RSD KPI and support initiatives.

　　Track and support consistent role out of all Mandatory TSB

　　Order parts required for TSB.

　　Make sure deadline are tracked and maintained.

　　Performance review with Director on product of responsibility and implement improvement with the rest of the team that is created.

　　Drive KPI to meet the organization goal target in all areas.

　　Financial - spare part cost

　　Financial - Meant time to repair cost.

　　Customer satisfaction -NPS goals set.

　　Take responsibility of own upskilling of the product continuously

　　Take responsibility to upskill team in team meetings.

　　Take responsibility to report trends to RSD and Global support.

　　Take active involvement in Global conference call and share with the team in Region Africa

　　Must be willing to travel in short notice to region Africa.

　　Participate in global program for improvement.

　　Is sufficient in Logical IC tools and to coach new users.

　　Works with the TSM in Sift report reduction.

　　Perform Pre installation assessment and readiness.

　　Provide technical drawing of layout.

　　Draft workbook to explain assessment and it need to be site ready.

　　Be able to write technical report.

　　Maintenance of car stock

　　Maintain the personal car stock by completing missing and returning excessive spare parts and tools, according to the recommended guidelines in order to be fully equipped and prepared for the successful execution of the operational tasks.Quality compliance

　　Comply with all quality, ISO, GMP and safety regulations as required by the organization and with the Service levels as agreed with the customer in order to always deliver an outstanding quality.Required Qualifications

　　Engineering degree in biomedical / electrical / mechatronic or medical technology is required.

　　Proven track record in a similar position supported by management and customer references.

　　Technical expertise for product line responsibility.

　　Excellent analytical skills, ability to identify and drive resolution of issues.

　　Strong experience in the use of analytical tools and software.

　　Experience and/or ability to train and develop others.

　　A valid car drivers license is ESSENTIAL.

　　Preferred Qualifications

　　Excellent customer service and communication skills. Able to successfully engage with customers, particularly lab staff.

　　Resourcefulness and autonomy whilst demonstrating ability to work as part of a team.

　　Fluency in English, including the ability to write reports, technical documentation and problem descriptions in English language. Able to complete technical service trainings delivered in English language.

　　Additional language skills would be an advantage.

　　Willingness and ability to travel across Africa/EMEA.

　　Valid passport

　　Apply Now

　　Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

　　Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

　　An Equal Opportunity Employer

　　Abbot welcomes and encourages diversity in our workforce.

　　We provide reasonable accommodation to qualified individuals with disabilities.

　　To request accommodation, please call 224-667-4913 or email [email protected]