The primary work location for this role will be at 1000 County Street,Taunton, Massachusetts 02780. The work schedule for the position isMonday thru Friday 9 AM to 5:15 PM EST. Position requires 100% onsitepresence. Customer Service - Customer service values and strengths,communication skills, ability to work effectively independently andwithin a team Leadership ? Strong and effective leadership qualitiesthat are measurable and observable behaviors. (Honesty, integrity,confidence, inspire others, commitment, passion) Technical ? Strongtechnical skills and knowledge needed for an IT service delivery roleGeneral - Combination of abilities, motivations, and traits required toperform effectively in a wide range of Information Technology jobs(Communication skills, teamwork, presentation, creativity Duties andResponsibilities Implement approved systems and/or programs (softwaredeployment, patches, bios updates, etc.), determines the hardware orsoftware requirements for MassDOT employees, contractors or interns;determines appropriate response to error conditions; verifies data andprintouts for errors and completeness (Active Directory accounts); andconsults with users, technical personnel, and vendors to identify andresolve problems or to notify of existing or potential problems Image,install and troubleshoot end user computing equipment such as PC\'s,laptops, tablets, mobile devices, scanners, printers, and new technologyas deployed Test systems and/or programs by preparing tests plans anddata, conducting, test runs, reviewing input and output data foraccuracy and validity, determining causes / system failure, and makingnecessary changes to ensure the validity of the system or program priorto implementation or deployment Participate in the activities requiredfor the operation and maintenance of systems by recommending changes andcorrection and to provide new needs of users With direction from ITOperations Management and the Enterprise Desktop Architect, follow allsecurity guidelines and remediation tasks related to PCI to ensure 100%compliancy Develop and enhance Service Desk documentation/knowledge andeducate end users on applications Attend and contribute to professionalmeetings, seminars, and training to keep up to date with thedevelopments in the IT profession. Establish and maintain acollaborative professional rapport with MassDOT peers and customers toensure timely response and resolution Follow all major outage SOP(standard operating procedures) guidelines for local and system wideoutages Upgrade workstations to meet changing infrastructure needsPrioritize effectively and work efficiently with management supervisionConsume Service Desk documentation/knowledge and educate end users onapplications. Prioritize effectively and work efficiently withmanagement supervision Consume Service Desk documentation/knowledge andeducate end users on applications. Schedule stages of software systemsdevelopment including such things as structured walk-throughs, programteam assignments and others. Train agency personnel or students on thejob. Determine flow of data in relation to data sets, input/outputdevices, spool allocations and time requirements. Determine amount ofcomputer time, core size and number devices required to processproduction requests. Evaluate computer programs to ensure compliancewith standards. Estimate the time, equipment and staff requirements forcurrent or proposed systems or projects. Research statistical referencematerials to determine most suitable method for analysis of data. Applystatistical methods to raw data and interpret results. Confer with staffto determine sources, status of runs, allocation of hardware resources,etc. Core Competencies: Preferred Knowledge, Skills & Abilities: 2 - 3Years of Tier 1 and 2 PC/Computer support Knowledge and concepts ofcomputer hardware and software support Please visit ebsite for furtherinfo