About the Team

The Technical Sales Architecture (TSA) team plays a crucial role in building the foundation to deliver Zoom’s technical solutions to customers. Zoom’s TSAs have deep knowledge of the collaboration industry to help our solution engineers, sales associates, and customers understand what makes the Zoom Communication platform run underneath the hood.

About the Role

You will help increase the technical relevance of our solutions engineering community by working cross-functionally to ensure the products that we bring to market are successful in a variety of customer engagements. TSAs will own our platform technical GTM direction and architecture strategy and help prioritize development efforts in collaboration with product, sales leadership, engineering, and business executives. You will establish relationships with key architects across technology organizations, and collaborate on promoting architectural standard methodologies. TSAs will lead a team to define, develop, maintain, and communicate the technology and platform strategy to all levels. The TSA team contributes to revenue goals by driving creative programs and delivering customer presentations, executive briefings, and speaking at various industry events.

Responsibilities

Leading customer engagements and partnering with product managers across platforms to identify and prioritize new features and enhancements based on customer feedback and market trends.

Helping our product leaders build and prioritize platform and integration strategy.

Developing, organizing, and hosting training sessions for pre-sales and technical field teams

Building integration labs and providing interoperability recommendations

Creating technical white papers and validated infrastructure designs, design and integration guides, troubleshooting guides, evaluation guides, application notes, presentations, videos and demonstrations for our solutions and products.

Supporting product launch activities and assisting with trade shows, conferences, executive briefings and technical training activities.

What we’re looking for

5+ years in a client-facing technical role within customer or product teams

3-5+ years of experience selling, implementing or supporting AI-powered applications and services

Comprehensive understanding of the current Generative AI business landscape from companies like OpenAI, Microsoft, Meta, Google, and Anthropic

Understanding of the infrastructure and data security considerations involved in the training, inference, and fine-tuning of models

Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes

Thorough competitive landscape knowledge (in their area of specialization) including solution, technology and product offerings.

Expert level solution integration knowledge

Salary Range or On Target Earnings:

Minimum:

$160,000.00

Maximum:

$320,000.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

09/11/24

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8wd=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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