At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.

　　The Marketing Technology (MarTech) team is responsible for defining and driving the technical strategy for the next generation of marketing solutions at Starbucks. Our goal is to create deep connections and highly personalized digital experiences that rival the world class experiences our customers have when visiting any of our stores around the globe. To accomplish this mission, we are using a combination of 3rd party & home-grown tech coupled with new ways of collaborating with our marketing partners.

　　The technical product manager, principal has responsibility for facilitating the development lifecycle for specific areas within the MarTech ecosystem as well as serving as a change agent for the enhancement and extensibility of existing products and services within Starbucks Technology. This position is responsible for contributing to a shared strategic vision for Starbucks’ marketing tech stack by working closely with our external vendors and internal business partners.

　　The right candidate will possess a strong technical product management background, with demonstrated experience in the solutioning for, and execution of products, services and features that create business value and deliver impact in the Marketing arena. This role will effortlessly find a balance between influence and partnership with a variety of cross-functional teams to define & align on: the roadmap, prioritization, solution architecture, and engineering approach associated with strategic initiatives at Starbucks. The technical product manager, principal acts as a business owner for their area of the commerce platform and as a business owner team member for the commerce solution all up.

　　Responsibilities and essential job functions include but are not limited to the following:

　　Product Definition & Value

　　Contributes innovative business capabilities and customer features informed by new technology trends and business strategy to the product or service roadmap

　　Translates customer experience and business strategy requirements into technical requirements

　　Influences decisions by providing technical consultation and direction to stakeholders

　　Influences and documents non-functional requirements including performance, scalability, resilience, usability, accessibility, security, and business continuity

　　Collaborates with peer technology teams to align on solutions

　　Represents customer experience context to engineering teams

　　Creates acceptance criteria/requirements to align with customer, business, and technical strategy goals

　　Participates in the prioritization of the backlog

　　Analysis & KPIs

　　Analyzes data and uses results to justify product decisions and apply key learning

　　Defines product health, performance metrics, dashboard/reporting requirements, and KPIs to measure performance against feature goals

　　Leads ongoing improvements to product performance

　　Makes data-driven decisions making and uses quantitative analysis skills

　　Leadership & Communication

　　Partners with engineering teams to apply knowledge/expertise in defining technical requirements and solution architecture, and understands technical debt and non-functional features to prioritize appropriately

　　Owns effective relationships with engineering teams across Starbucks Technology (ST)Interacts directly with Product Management to understand business issues and to communicate ramifications of technical options

　　Eliminates ambiguity in feature criteria and goals

　　Presents solution options/recommendations clearly and persuasively to support business stakeholder decisions

　　Influences & negotiates with teams across Starbucks Technology, with business partners, and with third-party vendors and resolves most issues independently

　　Coaches and mentors team members in PM skills, tech skills, and business acumen

　　Product Planning & Delivery

　　Identifies and documents technical tradeoffs as well as dependencies and constraints

　　Presents recommendations and influences alignment across neighbor ST teams

　　Performs validation of feature against stated goals; supports user review/acceptance testing

　　Works with cross-functional engineering teams on feature sizing and release planning

　　Practices iterative, agile development- Create epics, user stories, and partner with ST Product Management on acceptance criteria (ensure proper tagging, scalability, etc.)

　　Manages execution and eliminates blocking issues during development\

　　Communicates product delivery milestones and progress\

　　Acts as a liaison between vendors and business\

　　Leads documentation of “to be” state i.e. API contracts including reconciliation and error handling, data flow diagrams and data mapping documents\

　　Partners with Engineering and UX on Design and Prototypes to support hypothesis for new feature discovery

　　Tracks progression of KPIs and OKRs\

　　Facilitates bug triage, prioritization, and resolution timing by partnering with ST Product Management, Engineering, vendors, and across ST as needed

　　Facilitates/Participates in Backlog Refinement, Sprint Planning, Sprint Retrospective, and Sprint Demos\

　　Ensures sprint plan aligns with Product Roadmap and Sprint Goals

　　Experience, Skills and Knowledge

　　Strong verbal and written communications skills, ability to quickly master new systems and/or processes, capacity to stay organized while managing competing priorities

　　Hands on experience in developing technical roadmaps, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment

　　Detail- and results-oriented, able to analyze data to justify product decisions and apply key learnings.

　　Ability to thoroughly understand complex business and technical issues and influence decision making

　　Ability to plan for and review technical programming specifications\

　　Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities

　　Strong verbal and written communications skills

　　Consistently uses communications skills to influence outcomes

　　Ability to influence others without authority to get things done in a timely fashion

　　Ability to balance multiple priorities and meet deadlines

　　Strong knowledge of agile development practices, methodologies, and tools

　　Ability to build consensus across a diverse group of stakeholders

　　Deep understanding of the system architecture and design concepts behind complex, enterprise-class software solutions at high transaction volumes

　　Familiarity with User Centered Design\

　　Technical knowledge in web application and SaaS is preferred.

　　Strong knowledge of agile development practices, methodologies and tools (e.g. Jira, Rally).

　　Preferred Qualifications

　　5+ years of Adobe Experience Manager expertise

　　7+ years of industry experience as a product manager within a technology environment, with a record of successfully delivering complex products and services.

　　3+ years of experience in building applications in commerce and customer loyalty area

　　3+ years of experience in building web based applications

　　Recent experience with Enterprise Software delivered as SaaS/Cloud

　　Experience in identity, privacy, security applications is a plus

　　Strong verbal and written communications skills, ability to quickly master new systems and/or processes, capacity to stay organized while managing competing priorities

　　BA/BS in Computer Science or equivalent experience

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

　　We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

　　Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected].