TECHNICAL OPERATIONS MANAGER - SOFTWARE SERVICES

　　HYBRID - BRENTWOOD, TN – 3 days per week in-office

　　About the business:

　　LexisNexis Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.

　　About our team:

　　Our IT team is based out of Nashville Tennessee and consists of over 130 employees who provides software services for a $170 million dollar segment of LexisNexis Risk Solutions. We engineer and manage services which processes over 25 million consumer transactions a year across a variety of ecommerce channels. We have a growing organization with many opportunities for talented individuals looking to build their career.

　　About the job:

　　This is a leadership role within LexisNexis which manages a team of 10 that provides operational support of technical issues with customers and employees for software services.

　　This position is responsible for the day-to-day operational running of the team, including resource-management and ensuring that resources are available and fully utilized. A broad proficiency in technology operations is required including databases, monitoring/logging, networking, operating systems, and cloud management. This role requires flexibility and collaborative work within technology as well as with business employees and with customers. Keys to success in the role include team building, training, communication, process management, and problem solving.

　　You’ll be responsible for:

　　Providing leadership and drive to ensure that Operations teams consistently meet their objectives. • Meeting regularly with key stakeholders to ensure needs and expectations are being met. • Completing management responsibilities to include performance management, hiring and coaching of staff, and resource planning. • Maintaining a regular focus on continuous improvement. • Ensuring effective and efficient service delivery to internal customers. • Ensuring efficient and effective project delivery. • Carrying out management responsibilities in accordance with the organization’s policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. • Ensuring all staff is provided with training and resources needed to perform their jobs to the most outstanding degree possible. Ensure all staff is provided with frequent feedback and coaching in order to meet and exceed individual and team performance goals consistently. • Managing and encourage new ideas from staff to foster improvements through innovations. • Empowering the staff to be accountable and responsible for their own actions and decisions.

　　Qualifications:

　　• 4+ years of technology operations experience • 1+ years of management experience • BS Engineering/Computer Science or equivalent experience

　　• Good fiscal and process management skills. • Proven resource utilization skills. • Advanced process management. • Solid collaboration skills. • Strong skills in setting, communicating, implementing, and achieving business objectives and goals through the direct management of others. • Strong organization/project planning, time management, and change management skills across multiple functional groups and departments, and strong delegation skills involving prioritizing and reprioritizing projects and managing projects of various size and complexity. • Advanced problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues; prior success extracting/translating findings into alternatives/solutions; and identifying risks/impacts and schedule adjustments to facilitate management decision-making. • Advanced communication (verbal and written) and customer service skills. Strong interpersonal, communication, and presentation skills applicable to a wide audience including senior and executive management, customers, etc., including diction/terminology and presenting information in a concise and effective manner to clients, management, and various departments using assorted communication mediums.

　　Women in Technology

　　LexisNexis Risk is supportive of women in Technology and has been a founding signature for the Tech Talent Charter. We have the following initiatives in place to support women in technology:

　　Mentoring scheme for women in technology,

　　Women’s network forum, regularly run events for schools about careers in technology to inspire the next generation of girls in technology

　　Culture and benefits:

　　​Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000)

　　#LI-DV1 #LI-Hybrid

　　At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

　　We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

　　Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

　　RELX is a global provider of information and analytics for professional and business customers across industries.

　　We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

　　In short, we enable our customers to make better decisions, get better results and be more productive.