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Technical Lead, Media Systems Support
Technical Lead, Media Systems Support-March 2024
Hauppauge
Mar 22, 2026
ABOUT VIACOMCBS STREAMING
ViacomCBS Streaming (formerly CBS Interactive) is a division of ViacomCBS that encompasses both free and paid streaming services, including Pluto TV and Paramount+. Paramount+ is a global direct-to-co
1,001 - 5,000 employees
Media, Technology
VIEW COMPANY PROFILE >>
About Technical Lead, Media Systems Support

  Overview and Responsibilities:

  As a Technical lead, you will play a pivotal role in ensuring the smooth technical operation of a cutting-edge broadcast playout facility dedicated to delivering high-quality content to audiences worldwide. You will assist with overseeing a team of technical personnel and be responsible for assisting with management while maintaining the technical integrity of all broadcast equipment, systems, and workflows. Your technical expertise, project management skills, leadership skills, and attention to detail will be essential in guaranteeing the uninterrupted delivery of content to our viewers.

  Responsibilities Include:

  • Assist leadership with the success of the broadcast technical team responsible for all Broadcast Service-related infrastructure, playout systems, virtual playout environments, and content monitoring to ensure the highest possible levels of technical and operational continuity for our Paramount brands.

  • Collaborate closely with cross-functional teams to ensure the seamless execution of broadcast initiatives across our global playout centers

  • Liase with management to monitor and track delegated assignments to team members, guaranteeing their successful and timely completion.

  • Help optimize technical teams and tools for peak performance and efficiency, ensuring effective resource allocation and collaboration to meet departmental goals and problem management.

  • Provide essential project management support and expertise to ensure the successful planning, execution, and completion of projects within established timelines

  • Contribute to the upkeep of technical documentation and the facilitation of knowledge-sharing endeavors, taking an active role in failure root cause analysis and failure scenario drills while integrating feedback within our documentation

  • Demonstrate proficiency in employing an extensive array of software and hardware tools for the analysis and optimization of media systems health

  • Troubleshoot complex cloud-based and traditional broadcast playout support systems and global distribution models, including, but not limited to baseband video/audio, encoding, multiplexing, and RF entities

  • Troubleshoot enterprise-class infrastructure equipment. This includes, but is not limited to servers, mass storage devices, broadcast proprietary devices, and IT infrastructure equipment

  • Work with and understand complex compression, multiplex systems, signal distribution and conversion equipment

  • Assist with full-time staff scheduling coverage while applying special care to live and tent-pole events

  • Work closely with other departments, including operations, scheduling, and engineering, to help with the execution of live and pre-recorded broadcasts and feeds from 3rd party productions and edit facilities

  • Partner with customers and stakeholders to ensure that SLA's, SLO's are being met as well as expectations

  • Triage high-priority requests and incidents that are logged, resolved, or raised, using Paramount Incident management software

  • Provide on-call support 24 hours per day, 365 per year. Support may entail phone conference, remote support sessions, or physical presence at the facility for equipment failure or other critical outages impacting Paramount's systems

  • Work closely with Paramount's L1, L2, L3 infrastructure and applications teams during critical issues as well as after to continually develop technical documentation

  Basic Qualifications:

  • 5+ years of experience in Information Technology or Broadcast Media environment and a BS in Electrical Engineering or Computer Science or equivalent experience.

  • Experience leading a support team and at least one advanced IT certification required, including but not limited to CCNA, MCSA, CDCTP, VMware Certified Professional, Google Cloud Associate Engineer

  • Minimum of 3 years of project management experience, with a proven track record of successfully leading and delivering complex projects on time and within budget and a proven ability to learn and exhibit engineering-level understanding of a variety of complex broadcast and IT infrastructure environments

  Additional Qualifications:

  • Ability to complete work in allotted time while maintaining attention to detail

  • Superb communication skills, verbal, written and interpersonal skills

  • Knowledge of broadcast audio/video technologies

  • Knowledge of SMPTE standards, especially those based on delivery of video over IP

  • Knowledge of Datacenter management and operations

  • Knowledge of project and product management tools and systems

  • Knowledge of RF and distribution systems

  • Knowledge of advanced network infrastructure and systems

  • Knowledge of virtual environments and cloud-based technology

  This job description is a guide to the work you will be initially required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your contract of employment and as your experience grows you will be expected to broaden your tasks, suggest improvements, solve problems and enhance the effectiveness of the role. THIS FORM SUMMARISES THE MAIN ASPECTS OF THE JOB BUT DOES NOT COVER ALL THE DUTIES THAT THE JOB HOLDER MAY HAVE TO PERFORM.

  Paramount Global (NASDAQ: PARA, PARAA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, Pluto TV and Simon & Schuster, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.

  ADDITIONAL INFORMATION

  Hiring Salary Range: $120,000.00 - 140,000.00.

  The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement. This position is bonus eligible.

  https://www.paramount.com/careers/benefits

  Paramount is an equal opportunity employer (EOE) including disability/vet.

  At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

  If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access. https://www.paramount.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to [email protected]. Only messages left for this purpose will be returned.

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