There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

　　John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

　　Primary Location: United States (US) - Iowa - Urbandale

　　Function: Customer & Product Support

　　Title: Technical Information Specialist - 105188

　　Onsite/Remote: Onsite Position

　　Your Responsibilities

　　As a Technical Information Specialist for the Enterprise Technical Information Development (ETID) organization, you will provide technical leadership in the development of publications including operator’s manuals, onscreen help, instructions, repair manuals, and diagnostic manuals for Intelligent Solutions Group (ISG), to deliver effective, high-quality technical information enabling distinctive uptime experience for our customers. In addition, you will:

　　Collaborate with Aftermarket & Customer Support counterparts to identify key technician diagnostic and repair opportunities for current products

　　Work in partnership with product engineering and customer support engineering to define hardware, software, and technical publication improvements supporting Design for Diagnostics and Diagnose in <1hr. initiatives, increasing dealer technician efficiency and product uptime

　　Support technical information project leader and training development specialist to create and execute a technical information development plan that meets quality, cost, and schedule requirements

　　Lead and support technical publications development activities by identifying, scoping, and assigning work to internal and external content development resources

　　Provide support and guidance to global authoring resources to ensure content is adhering to quality standards

　　Ensure quality technical content by owning and driving content review processes

　　Lead and support technical information innovation special projects, including standards development, supporting continuous improvement and Lifecycle Support

　　VISA Sponsorship is NOT Available for this position

　　What Skills You Need

　　Knowledge in software principles, theory, and practice

　　Experience with design or troubleshooting of components and systems

　　Effective organizational skills and the ability to manage competing priorities

　　Experience in decision making and driving high levels of customer satisfaction

　　Strong communication, collaboration, and relationship management skills

　　Ability to work a flexible schedule (early morning/evening) when necessary to support global business needs

　　Ability and willingness to travel domestically and internationally, up to 25%

　　What Makes You Stand Out

　　Ability to influence without authority, adapt with ease, and overcome adversity

　　A team player who helps to build a highly engaged and energized work environment, modeling the organization vision, linking that vision to daily activities

　　Experience working with global teams, software developers, and cross-functional stakeholders

　　Previous work experience in one or more of the following: technical training instructor, engineering, aftermarket & customer support roles including but not limited to; field customer support, machine support, machine health, customer support planner, customer support engineer, technician, and technical training development

　　Education

　　Ideally you will have a degree or equivalent related work experience in the following:

　　Bachelor’s degree in engineering, engineering technology, agronomy, ag sciences, business, or marketing or equivalent related work experienceAt John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

　　Flexible work arrangements

　　Highly competitive base pay and performance bonuses

　　Savings & Retirement benefits (401K and Defined Benefit Pension)

　　Healthcare benefits with a generous company contribution in the Health Savings Account

　　Adoption assistance

　　Employee Assistance Programs

　　Tuition assistance

　　Fitness subsidies and on-site gyms at specific Deere locations

　　Charitable contribution match

　　Employee Purchase Plan & numerous discount programs for personal use

　　Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL

　　The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

　　The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.

　　ACA Section 1557 Nondiscrimination Notice

　　The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.