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　　Job Summary

　　Will review customer solutions (design) for accuracy and viability – assuring the services recommended meet and exceed the customer’s expectations. Working with different departments to enable to complete complex sales and infrastructure implementation.

　　Job Description

　　Responsible for data information gathering of Masergy’s portfolio of services.

　　WAN-LAN information and validation if compliant to the design.

　　Participate in client implementation planning by assisting customer in technical data collection related activities such as TDT calls and emails to ensure seamless integration or turn-up of Masergy’s services for both new and existing customers.

　　SD-WAN Non SD-WAN TCIF Spreadsheet Management according to NE's standard template and what is defined according to the CDT page.

　　TCIF Handling of Old Logo Customers provided that they are properly turned over to the TCIF Team. Support in providing necessary TCIF workbook / standard template to the team handling the account.

　　Resolving TCIF Error tickets raised by NAE by reaching out to involved resource person/department (including Customers, CDE, PM, etc.) if necessary and complete missing information.

　　Correcting / clarifying information provided by Provisioning Team.

　　Filtering MAC requests that are NAE’s responsibility and determining the right direction for the request.

　　TCIF data collection from reseller and VAR TCIF Upload

　　Follow up via email or call customer on pending TCIF information provided that the schedule for activation has been given in advance.

　　Pulling IES IP Address Assignment

　　Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

　　Education

　　Bachelor's Degree

　　While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

　　Relevant Work Experience

　　2-5 Years

　　Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.