Remote Work: No

　　Overview:

　　At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

　　We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

　　Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

　　Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

　　At Zebra, we’re reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before. A dynamic community of builders, doers and problem solvers, we each play an outstanding role - crafting new technologies, bringing solutions to market, and participate with Companies on the front line of business.

　　Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and outstanding interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and raises complex issues. Understands multiple applications and platforms.

　　Joining Zebra means making your mark as we make digital transformation a reality.

　　Responsibilities:

　　RESPONSIBILITIES

　　Analyzes the best approach to solving systems, applications (innovation vs. re-use) including the best fit solution to customer requirements.

　　Supports senior, internal and external, personnel (CEM/SLM/CRM) in own area of expertise. Frequent inter-organizational and outside customer contacts.

　　Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers

　　Fully documents customer interactions in real-time; may author content for review

　　Solves problems in a timely manner using full understanding of the product functions and features and customer environment

　　Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments

　　Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes

　　Manages multiple tickets related a spectrum of technical problems

　　Follow the correct process to complete daily tasks and encourage the team for the same.

　　Collaborates with fellow technicians and supervisor to solve complex problems

　　Requirements:

　　IT knowledge (Basic Network, Server etc.) Customer-facing skills

　　Process documentation skills

　　ITIL Foundation

　　Power BI

　　MS Excel (Intermediate)

　　SQL scripting (Advantage)

　　Cristal Report (Advantage)

　　Python (Advantage)

　　Qualifications:

　　Bachelor's degree required

　　2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experience

　　Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers

　　Demonstrates leadership qualities

　　Demonstrates strong customer service and communication skills

　　To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at [email protected] If you are a victim of identity theft contact your local police department.