Introduction

　　At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

　　Your Role and Responsibilities

　　Who you are:

　　Do you love to play with technology and work to simplify the experience for customers? Do you have a passion for transforming complex technical concepts into clear and engaging content? If yes, we are looking for a talented Technical Content Developer to help make a meaningful impact on how our customers use our Automation offerings. We expect you to have experience in designing and developing technical product content, both inside and outside of the user interface (UI), with a focus on clarity, accuracy, and the user experience.

　　What you'll do

　　As a Technical Content Developer in IBM Automation, you will be responsible for developing customer documentation and technical content experiences for our software offerings. You will collaborate with a diverse group of developers, designers, and testers in a fast-paced environment with tight deadlines, coordinating your workload with the wider team but working independently. In this role, you will need to quickly gain a sound theoretical and practical understanding of the technical details and produce documentation that delights our customers. You will also advise the development team on style and language use within the product.

　　As a Technical Content Developer, you will:

　　Design, develop, and publish IBM technical content that is easy to use, easy to understand, and easy to find. This content can take many forms: content embedded in the UI (UX writing), product tours, messages, online product documentation, API documentation, multimedia (for example, videos, graphics), support content, chatbots, training, and community content.

　　Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions. Deliver clear, inclusive, accessible, and translated content for a global audience.

　　Research and design content based on user scenarios and use cases: understand personas, deliver content for design iterations, develop and clarify UI terms, actively contribute to design reviews, conduct user testing/research to validate content.

　　Work closely with Product Management, Design, Development, Marketing, Support, Sales, and Training, to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best user experiences we can for our clients.

　　Own parts of the end-to-end authoring process: design, development, editing, production, translation, life cycle management.

　　Define documentation plans, audience and purpose, project schedules, and priorities. Work on projects that involve worldwide teams.

　　Required Technical and Professional Expertise

　　5+ years of experience creating technical content, ideally for software products

　　Confidence with markup languages, particularly DITA XML, with knowledge of Markdown and HTML also beneficial

　　Proven experience with authoring tools (for example Oxygen, VSC)

　　Confident with trying out software yourself, to create technical content that meets audience requirements

　　Knowledge of agile and continuous delivery development environments

　　Success working in a dynamic team-based development environment across multiple geographies

　　Preferred Technical and Professional Expertise

　　Experience of documenting APIs, and confidence in using and understanding API documentation

　　Degree in Computer Science, IT, Communications, or related field, or a technical degree

　　Proven ability to analyze and derive insights from quantitative and qualitative user feedback

　　Usability/user testing

　　Writing for globalization and accessibility

　　Mentoring junior team members

　　Programming in any of the following languages: Java, Ruby, PHP, Python, Swift, Go, ObjectiveC, Node, C# (.NET Framework/Core), Javascript

　　About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

　　This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

　　Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

　　Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

　　Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

　　Are you ready to be an IBMer?

　　About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

　　Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

　　For additional information about location requirements, please discuss with the recruiter following submission of your application.

　　Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.