Technical Analyst, Network Programs

　　Charlotte, North Carolina

　　Job Description:

　　At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

　　One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

　　Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

　　Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

　　Job Description:

　　Performs commoditized activities which may include monitoring, event management, service requests, and engineering. Technology Services Analysts II have foundational experience in network, systems, application, access requests, production support, or security engineering, and consistently work independently in performing activities.

　　Overview:

　　The Technical Analyst, Network Programs works closely with assigned Engineers, Program and Project Managers and other support and service providers. The Technical Analyst focuses and forecasts the delivery track of multi-phase work against change and release calendar(s). The Technical Analyst needs to fully understand the bank change processes.

　　The Technical Analyst must be mindful of how their role impacts the firm’s business and reputation. Concepts such as driving value, always delivering quality, keeping commitments, being on-time and under-budget, effective and detailed communications. Managing time is critical, developing and managing tasks efficiently is the key to success.

　　The technology areas of concentration include:

　　Enterprise/ Corporate, Wealth Management End User networks and Building Networking solutions including Wireless LAN, Structured Cabling and Cable Systems and Pathways

　　Public and private transport systems, WAN, Optical systems and emerging technologies such as Switched-Ethernet, LTE, (etc.), SDWAN, Cloud and Virtualized services

　　Knowledge in related technology areas such as Network Appliance, Video, Voice and Voice over IP (VoIP) solutions, UC and Collaboration services is important

　　Key Responsibilities:

　　Must have the ability to understand and translate business requirements into engineering and or implementation details

　　Ability to manage Network technical/engineering/implementation resource tasks and service delivery. This includes FTE/FTC/vendors and partners

　　The candidate must have excellent client interfacing skills, vendor/third-party resources, strong verbal and written communication skills and ability to work with all levels of management. Candidate should have experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours and weekends a must) to successfully interact and communicate on a global level) if needed

　　Accountable to manage the “end or end” successful technical or solution delivery of assigned tasks partnering with Network engineering/implementation teams, program/project manager or directly with the requestor

　　Takes direct accountability for the engineering resources and all assigned work tasks. Is accountable for the RQM/Release and Deployment tasks (prior to; up to, during and post the change window through Production Day-One)

　　Develops, tracks, reports, and manages engineering delivery tasks

　　Required Skills

　　3+ years’ experience required in Technical role supporting network project/programs

　　Leadership: be a self-starter, self-directed and shows initiative

　　Focused on execution, delivery, and commitment to dates. Ability to work in a high paced environment

　　Experience with Microsoft Office Suite

　　Can manage risk; is a good decision maker

　　Understands the big picture; can relate to the firm’s strategy and actions and how they support our business results

　　Demonstrates ownership: Is accountable and influence/can hold others accountable (professionally)

　　Strong written and verbal communications skills. Ability to communicate and influence upward as well as laterally

　　Organized and detail oriented

　　Have a strong technical acumen

　　Ability to partner with others for the good of the initiative

　　Desired Skills

　　Bachelor’s degree in engineering, computer science, business or a finance related field/technical training. Must have strong analytical skills

　　Familiar with GWIM and/ or Financial Center technologies

　　Industry Certifications in PMP, ITIL, Agile Methodology are strongly preferred, technical certifications such as CCNA are a plus. Experience with Change Management and CAB processes and procedures a must

　　Strong background in IT service delivery role

　　Financial services (Insurance, Banking, Investment banking)

　　Ability to be nimble and flexible; prioritize workload, proactively react to issues and consistently react to shifting deadlines

　　Ability to create meaningful data that contributes to the Change Management and Service Delivery processes

　　Jira, Confluence, Lean-Agile, Scrum, Kanban, SAFe Agile methodologies

　　Shift:

　　1st shift (United States of America)

　　Hours Per Week:

　　40

　　Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

　　To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

　　To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

　　Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

　　To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .