Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Expected to have very good technical experience/knowledge in Oracle SaaS Cloud (Finance and or SCM core modules). Should be familiar with Oracle SaaS Technical skills - Security, BI OTBI Reports, customizations, VBS

Education Experience:BE, BTech, MCA or equivalent preferred. Other qualifications with adequate experience may be considered.

Job Description:• Should have 5+ years of experience in Oracle Cloud implementation support.• Should have worked in 3+ or more Oracle Cloud implementation or support projects as a Techno Functional consultant.• As a Techno Functional consultant should have experience in implementing Supporting Oracle Cloud modules - SCM and Finance .• Should have hands exp. in BI OTBI Reports, Value Set, and Personalization.• Should have exp. in workflow configuration using BPM.• Should have Experience/Knowledge in Reporting, Data Migration and Interface/Integration development using HBIP, Web Service etc.• Should have exp. in client facing role and must have worked on Req. Gathering, Product Workshop Demo, CRP, UAT etc.• Should have superb communication, Project/collaborator/team management skills and experience.• Should have excellent documentation, presentation, customer handling, problem solving, solution design skills and experience.

Career Level - IC3

Responsibilities

Job Responsibilities:The main role of a Support engineer is to implement modules / solution and resolve highly complex techno-functional requirements. The key skills put to use daily are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer