Job Description

　　As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

　　Responsibilities

　　Do you want to advance your career with the world’s first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we’re looking for people like you to help us make a global impact.

　　As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly.

　　NetSuite is a place where you can build your career and have fun while doing so! We’re invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you’re ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success.

　　This is for a Permanent role and requires you to work at our office in Ayala, Makati and on night shift/graveyard hour and at least twice in a week report to office

　　You will continue to practice, trained of your expertise in Accounting and acquire new skills in performing it in an IT Industry.

　　Your primary task will include the following but not limited to:

　　Provide technical support to Oracle global customers

　　Deliver resolution through inbound and outbound phone calls and emails

　　Perform highly complex fixing and analysis

　　Actively work with Quality Assurance and Development teams to report design, reliability and maintenance problems or bugs

　　In this role, you will be our customers’ first point of contact, responsible for delivering world-class customer support experience to improve their use of Enterprise Resource Planning (ERP) software.

　　As a main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and advanced issues

　　Job Qualifications

　　Possesses at least a Bachelor's/College Degree, Finance/Accountancy/Banking or equivalent.

　　Knowledge in any Accounting Software i.e. SAP, Quickbooks is an advantage.

　　Fresh or recent graduates and Industry shifters from Banks, Financial and Insurance Institutions are welcome to apply.

　　Amenable to work on a night shift schedule.

　　Knowledge in GAAP and ERP/Accounting softwares (i.e. JD Edwards, SAP, Quickbooks) is an advantage.

　　CPA holders are preferred

　　Confident and can effectively communicate both in oral and written English.

　　Demonstrate excellent customer orientation skills, problem solving and critical thinking skills

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer