Technical Account Manager (US Remote)

　　Department: Customer Care

　　City: Remote

　　State: US

　　Technical Account Manager

　　We are seeking a highly skilled and motivated Technical Account Manager to join our team. The Technical Account Manager will be responsible for building and maintaining strong client relationships, providing technical expertise and support, and ensuring the successful implementation and utilization of our products and services. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service.

　　Responsibilities:

　　Serve as the main point of contact for our clients, developing and maintaining long-term business relationships

　　Understand clients' technical requirements and objectives, and provide solutions and recommendations accordingly

　　Serve as the single pint of contact for troubleshooting and support, follow-up and timely resolution of support cases, configuration review and project related requirements

　　Collaborate with cross-functional teams to ensure smooth implementation and integration of our products and services. Liaise directly with Product Engineering for escalated issues

　　Support case ownership to identify common issues for broader resolution ( eg. training, product, enhancements. etc.)

　　Assist with developing minor enhancements to enable the customer experience as needed

　　Conduct regular check-ins with clients to evaluate their satisfaction and identify opportunities for improvement

　　Stay up-to-date with industry trends, technologies, and best practices to provide valuable insights and solutions to clients

　　Prepare and present reports and progress updates to internal stakeholders and clients as needed

　　Qualifications:

　　Bachelor's degree in a relevant field such as Computer Science or Engineering

　　Previous experience in a technical support or account management role

　　Strong technical background and understanding of software and hardware systems

　　Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders

　　Proven ability to effectively manage multiple clients and projects simultaneously

　　Strong problem-solving skills and ability to think analytically and creatively

　　Self-motivated and proactive, with a strong sense of accountability and ownership

　　Ability to thrive in a fast-paced and dynamic environment.

　　Key Competencies:

　　Act with integrity

　　Embrace teamwork

　　Take care of each other

　　Base Pay Range: $100,000 - $115,000. Total compensation for this role will include an incentive plan.

　　Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of experience, education, merit, market requirements and geographic location where the work is performed.

　　Be part of an inspiring team using innovation and the cloud to change how business is done and where you are valued as both an individual and employee. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

　　Nuvolo has a passion for excellence and we are looking for talented individuals who share that same passion to join our team!