Requisition ID: 63175

ABOUT WHIRLPOOL CORPORATION

Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.

This role in summary

Whirlpool is currently seeking qualified candidates for Tech-Line Virtual Appliance Technician (Remote) . This will be a remote role.

In this role will be responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances. Work is completed through multi-channel interactions including voice, chat, email, and video calls while achieving all quality and interaction objectives. The Senior Representative is also responsible for cross-functional communication and collaboration to create the desired customer experience.

Your responsibilities will include

Reading and understanding wiring diagrams, tech sheets, and technical literature

Provide technical support using multi-channel interactions in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances

Provide detailed information on new or emerging issues to Quality and Engineering teams

Identify and communicate business and content gaps for continuous improvement efforts

Bilingual Canadian French and English

Work for extended periods of time at a desk

Converse using a headset. A headset will be provided to you.

Learn through direct instruction and self-study

Handle company confidential information

Schedules may include a set shift between the hours of 8 am - 8 pm in your own time zone

You can work this job remotely from anywhere in the US

Provide an in‐home office environment that is ergonomic, comfortable, and in its own space separate from the living space

Provide office equipment other than the PC (desk, chair, lighting)

Working cell phone that can use for multi-factor authentication, either using the okta app or SMS text

Provide a quiet environment during work hours with no distractions

Cable or DSL internet service must be available in your area with a 12 mpbs download and 2 mbps upload. Satellite service is not acceptable. WI-FI is not acceptable. A wired ethernet cable connection is required

Minimum requirements

High School Diploma or GED

1+ years of experience in Electrical and Mechanical Operations

Preferred skills and experiences

Some experience with installation, diagnostics, or repairs of Major Appliances

Trade School or Associates Degree in Mechanical, Electrical, or Automotive Engineering

Excellent communication (oral and written) and organizational skills

A basic understanding of how to leverage numerous and different technologies

Customer Service Experience and/or Call Center Operations

Knowledge of continuous improvement and/or lean principles

RSRWH

Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting Whirlpool Careers . Additional information about the company can be found on Facebook , Twitter , LinkedIn , Instagram and YouTube .

At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

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